At a Glance
- Tasks: Deliver outstanding customer service and support in a fun, team-oriented environment.
- Company: Join a diverse and inclusive company that values your unique contributions.
- Benefits: Enjoy discounts, flexible working, mental health support, and career development opportunities.
- Other info: No two days are the same; thrive in a dynamic and supportive workplace.
- Why this job: Make a real difference by helping customers and building lasting relationships.
- Qualifications: Strong communication skills and a positive attitude; experience in customer service is a plus.
The predicted salary is between 24000 - 30000 £ per year.
Come and join us as a Customer Service Advisor and help us to exceed customer expectations and share our success in a committed and friendly environment. As a Customer Service Advisor, you’ll be committed to delivering an outstanding level of service. The Customer Service Advisor will be able to communicate at all levels and provide a first class service to our customers. You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way!
Responsibilities include:
- Dealing with all aspects of customer contact into the business in a quick and timely manner.
- Sourcing parts, processing orders, chasing orders and dealing with queries.
- Maintaining excellent relationships with customers.
- Providing a first class after sales service to support our website and contract customers.
- Coordinating deliveries, organising collections with carriers and reacting to failed deliveries.
- Issuing refunds and general admin duties.
- Providing feedback from customers to the line Manager on competitor activity.
- Any projects on an ad hoc basis as requested by the Customer Service Supervisor.
No two days will be the same, and our colleagues genuinely love to help our Customers with their enquiries. You’ll be self-motivated and a real team player, ideally with some experience in a busy contact centre and have the ability to demonstrate strong communication skills. You’ll thrive in a team environment, supporting the wider team while setting and maintaining high standards of work. You’ll have excellent organisational skills, the ability to work on your own and you’ll love providing the best customer service. Basic Excel skills are desirable, although enthusiasm and a can-do attitude are just as important! Further training will be given if needed.
Ideally, you should have some experience working in a call centre or customer service environment - specifically taking inbound calls and dealing with inbound and outbound emails. Proficiency in basic IT is required in order to learn our computer systems and processes. You should be able to deal with customers, external suppliers and carriers in a professional and friendly way. A positive, can-do attitude is essential, and you should enjoy working as part of a team. You must be able to have difficult conversations and demonstrate excellent complaint handling skills.
We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.
Benefits include:
- Bonus
- Discounts, savings and cash back at numerous retailers.
- Life assurance.
- Extended family policy including maternity, paternity, additional annual leave and more.
- Mental Health First Aiders and Employee Assistance Programme.
- Complete induction and a company that lets you grow and encourages development.
- Financial education and loans.
- Flexible working options.
- A business striving to create an environment of inclusion so everyone can be their true self.
- And more!
PTS Customer Service Advisor in Crick employer: City Plumbing Supplies
Join us as a Customer Service Advisor and experience a vibrant work culture that prioritises inclusivity and employee growth. With comprehensive training, flexible working options, and a commitment to mental health support, we ensure our team members thrive both personally and professionally. Enjoy unique benefits like discounts at numerous retailers and a supportive environment where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land PTS Customer Service Advisor in Crick
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at City Plumbing Supplies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like City Plumbing Supplies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace PTS Customer Service Advisor in Crick
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to City Plumbing Supplies:Your cover letter is your chance to shine! Tell us why you want to work at City Plumbing Supplies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at City Plumbing Supplies!
How to prepare for a job interview at City Plumbing Supplies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
