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- Tasks: Lead a dynamic team to drive sales and exceed customer expectations.
- Company: Join a successful branch of City Plumbing, known for quality and inclusivity.
- Benefits: Enjoy bonuses, discounts, flexible working, and a supportive environment.
- Why this job: Make a real impact while building relationships and driving results.
- Qualifications: Sales-driven, resilient, and excellent at building customer relationships.
- Other info: Embrace diversity and bring your authentic self to work.
The predicted salary is between 28800 - 43200 £ per year.
Come and join us as a results driven Branch Operations Manager to deliver sales and exceed customer expectations as part of a hugely successful branch team. As a Branch Operations Manager, you will report directly to the Branch Manager and support the day to day running of the branch. You will identify and capitalise on every sales opportunity, through management of staff and resources, and inspiring your customers with the perfect solutions for their requirements.
The Branch Operations Manager will be an expert at building rapport quickly and creating trusted relationships to ensure that everything we do enables us to deliver on our promises to our customers and exceed expectations. As a Branch Operations Manager, you will deputise in the Branch Manager’s absence, and have direct responsibility for the day to day management of branch colleagues. You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way!
Key Responsibilities
- Effective management of the team and resource in the absence of the Branch Manager.
- Ensure the highest standards are maintained in the branch at all times preventing loss or damage, pilfering or breakage to stocks or property, also in respect of staff performance, good housekeeping and strict observance of Company policies and procedures.
- Assisting the Branch Manager to profitably meet and exceed the branch sales targets.
- Managing the sales office, branch purchasing and stock control.
- Maximising margin and net profit.
- Controlling stock management within the branch, ensuring that the correct procedure is adopted when placing all orders for branch stock & direct business.
- Supporting branch logistics and fleet compliance with support and in collaboration with the branch manager.
- Liaising with and support the contracts supervisor to understand the complexities of the contracts side of the business and demands on our contracts customer base.
- Keeping everyone safe.
- Build and maintain relationships with new and existing trade and retail customers.
- Assist the Branch Manager in the development of all team members.
- Role model and support the Branch manager in driving and implementing ‘What Good Looks Like’ across the branch.
As a Branch Operations Manager, you’ll have an innovative and agile approach to identify growth opportunities. You’ll enjoy working collaboratively with a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do.
Key Skills and Qualifications
- Tenacity and resilience.
- A pro‑active approach to sales, with a strong desire and ability to win and grow new business.
- Experience of customer relationship management and developing a true partnership approach.
- Excellent communication skills.
- Self confident and self‑motivated, with the ability to work on own initiative or as part of a wider team.
- Ability to interpret basic financial and statistical information.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don’t have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you’re interested in this role but think that your previous experience doesn’t completely match - apply anyway. You could be just the person we’re looking for!
From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.
Benefits
- Bonus.
- Discounts, savings and cash back at numerous retailers.
- Life assurance.
- Extended family policy including maternity, paternity, additional annual leave and more.
- Mental Health First Aiders and Employee Assistance Programme, we look out for each other.
- Complete induction and a company that lets you grow and encourages development.
- Financial education and loans.
- Flexible working options.
- A business striving to create an environment of inclusion so everyone can be their true self.
- And more!
We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.
We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Branch Operations Manager in Birmingham employer: City Plumbing Supplies
Contact Detail:
City Plumbing Supplies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Operations Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Branch Operations Manager role.
✨Tip Number 2
Prepare for the interview by researching common questions for management roles. Think about how your past experiences align with the key responsibilities mentioned in the job description, and be ready to share specific examples.
✨Tip Number 3
Show your passion for the industry! During interviews, express your enthusiasm for plumbing and heating products. Share any relevant experiences that demonstrate your commitment to customer satisfaction and sales growth.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind for the hiring team. Plus, it’s a great chance to reiterate your interest in the role.
We think you need these skills to ace Branch Operations Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Branch Operations Manager role. Highlight your sales achievements and any experience in managing teams, as this will show us you’re ready to hit the ground running!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your previous experiences have prepared you for the challenges ahead. Don’t forget to mention how you can contribute to our inclusive team environment!
Showcase Your Communication Skills: As a Branch Operations Manager, excellent communication is key. In your application, demonstrate your ability to build relationships and inspire others. Use clear and concise language to make your points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at City Plumbing Supplies
✨Know Your Numbers
As a Branch Operations Manager, you'll need to be comfortable with financial and statistical information. Brush up on key metrics related to sales targets, stock management, and profit margins. Being able to discuss these confidently will show that you understand the business side of operations.
✨Showcase Your People Skills
Building rapport and creating trusted relationships is crucial in this role. Prepare examples of how you've successfully managed teams or built customer relationships in the past. Highlight your ability to inspire and motivate others, as this will resonate well with the interviewers.
✨Demonstrate Your Proactive Approach
The job requires a proactive approach to sales and identifying growth opportunities. Think of specific instances where you've taken initiative to drive results or improve processes. This will illustrate your tenacity and resilience, which are key traits for success in this position.
✨Embrace Inclusivity
Since the company values diversity and inclusion, be prepared to discuss how you can contribute to an inclusive team environment. Share your thoughts on fostering collaboration and supporting colleagues from diverse backgrounds, as this aligns with their commitment to creating a welcoming workplace.
