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- Tasks: Be the go-to person for IT support and help users solve tech issues.
- Company: Join a local authority in York with a supportive ICT team.
- Benefits: Earn ÂŁ14.72 per hour, Monday to Friday, with potential for growth.
- Why this job: Kickstart your IT career while making a real difference for users.
- Qualifications: Experience in IT support and strong problem-solving skills required.
- Other info: Temporary role for 3 months with opportunities for learning and development.
The predicted salary is between 11 - 17 ÂŁ per hour.
Our local authority client in York is seeking an experienced 1st Line Service Desk Engineer to join their ICT team. You’ll work closely with the ICT Client Services Manager and broader ICT teams, providing vital support to end-users and ensuring seamless IT operations. This is a temporary role for 3 months, to start immediately, at a rate of pay of £14.72 per hour, Monday to Friday, 37 hours a week. Initially office-based for shadowing in the first couple of weeks and then one day in the client's main headquarters.
Key Responsibilities
- Serve as the first point of contact for all IT-related queries and requests.
- Offer exceptional customer service, ensuring a positive experience for end-users and stakeholders.
- Accurately log, manage, and track service desk tickets through their lifecycle.
- Troubleshoot and resolve technical issues efficiently, aiming for first-time fixes.
- Escalate complex issues to the relevant teams, ensuring SLAs are met and expectations are managed.
What We’re Looking For
- Proven experience in providing IT support, ideally in a service desk or customer-facing role.
- Strong problem-solving skills with Microsoft technologies, including Microsoft Office and Windows desktops.
- Hands-on experience with Active Directory and Group Policy management.
- Good working knowledge of hardware, operating systems, and business apps.
- Solid troubleshooting mindset: logical, methodical, calm under pressure.
- Strong people skills – able to support users with mixed confidence/ability.
- Organised, professional, customer-focused approach.
- Genuine interest in IT (you like solving problems, not just “following steps”).
To apply, please only apply for this position if you have the skills and experience as outlined above. For an informal discussion about the role please contact us or please send your CV and/or completed application form (including two referee details) to us. Regrettably, we are unable to respond to every application we receive. To apply for this vacancy you must be able to work in the United Kingdom.
1st Line Service Desk Engineer employer: City of York Trading Ltd (WorkwithYork)
Contact Detail:
City of York Trading Ltd (WorkwithYork) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at the local authority. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d handle specific technical issues and customer interactions. We want you to shine when it comes to demonstrating your problem-solving skills!
✨Tip Number 3
Show off your passion for IT! During interviews or networking events, share your experiences with troubleshooting and how you enjoy helping others. This will highlight your genuine interest and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 1st Line Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially in service desk roles. We want to see how your skills match the job description, so don’t be shy about showcasing your problem-solving abilities and customer service experience!
Craft a Strong Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT and how you can contribute to our team. Keep it friendly and professional, and make sure to mention any relevant experience with Microsoft technologies.
Be Clear and Concise: When filling out your application, clarity is key. We appreciate straightforward answers that get to the point. Avoid jargon unless it’s relevant, and make sure your contact details are easy to find!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at City of York Trading Ltd (WorkwithYork)
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Microsoft Office and Windows desktops. Be ready to discuss your hands-on experience with Active Directory and Group Policy management, as these are crucial for the role.
✨Show Off Your Customer Service Skills
Since you'll be the first point of contact for IT-related queries, it's essential to demonstrate your exceptional customer service skills. Prepare examples of how you've handled difficult situations or provided support to users with varying levels of confidence.
✨Practice Problem-Solving Scenarios
Think of common technical issues you might encounter and practice explaining how you would troubleshoot them. This will showcase your logical and methodical approach to problem-solving, which is key for a 1st Line Service Desk Engineer.
✨Be Organised and Professional
During the interview, present yourself in a professional manner and be organised with your responses. Highlight your ability to log, manage, and track service desk tickets accurately, as this reflects your attention to detail and commitment to meeting SLAs.
