At a Glance
- Tasks: Assist in delivering highway maintenance services and managing operational tasks.
- Company: Join the City of York's Highway Asset Management Team.
- Benefits: Enjoy hybrid working, generous leave, and a supportive work environment.
- Other info: Flexible working practices and opportunities for continuous learning.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Great interpersonal skills and experience with Microsoft Excel required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an enthusiastic and motivated person to join our Highway Asset Management Team to help assist in the delivery of the highway basic maintenance service across City of York.
Responsibilities
- Assist in the operational delivery of basic maintenance reactive repairs and maintenance programmes for highway assets, carriageways, footways, and cycle paths.
- Help the Highway Maintenance Manager, Operations Manager and Site Agents to manage and maintain the highway asset.
- Be involved in organising and inputting invoices and raising purchase orders to provide equipment and materials to allow our operational teams to carry out essential highway maintenance work to keep the highway safe.
- Assist in providing technical support for highway basic maintenance works orders and annual capital schemes. Must be proficient and experienced in Excel spreadsheets and MS Office suite of software programmes.
- Help assist in coordinating and facilitating third party claims process and working with highway safety inspectors to deal with customer enquiries.
- Liaise with members of the public, Ward Members, Parish Councils and Residents Associations to promote works and deal with any resulting enquiries.
Qualifications
Having great interpersonal and organisational skills including good working knowledge of Microsoft Excel spreadsheets, you will have some experience working in the highway environment. However, if you have other experience, you think will make you the ideal candidate, please apply.
Benefits and arrangements
Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.
The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.
For further information or an informal discussion please contact nicola.seymour@york.gov.uk M: 07851 258958
Closing date: Sunday 14 June at 12 midnight
Interview date: Tuesday 23 June 2026
Technical Support Officer (Highways Maintenance) employer: City of York Council
Join the City of York Council as a Technical Support Officer and become part of a dedicated team committed to maintaining the safety and quality of our highways. With a strong focus on employee wellbeing, we offer generous leave, a robust pension scheme, and opportunities for hybrid working, ensuring a healthy work-life balance. Our culture promotes continuous learning and community engagement, making it an excellent place for personal and professional growth in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Officer (Highways Maintenance)
✨Tip Number 1
Get to know the company! Research the City of York Council and their Highway Asset Management Team. Understanding their values and recent projects can help you tailor your conversation during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to technical support and highway maintenance. Think about how your skills with Excel and MS Office can shine through in your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at City of York Council.
We think you need these skills to ace Technical Support Officer (Highways Maintenance)
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for highways maintenance shine through! We want to see that you're genuinely excited about the role and how you can contribute to our team.
Tailor Your CV:Make sure your CV highlights relevant experience, especially with Excel and MS Office. We’re looking for skills that match the job description, so don’t be shy about showcasing your organisational abilities!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re the right fit for the Technical Support Officer role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at City of York Council
✨Know Your Highway Basics
Make sure you brush up on your knowledge of highway maintenance and asset management. Familiarise yourself with common terms and processes related to carriageways, footways, and cycle paths. This will show your enthusiasm and understanding of the role.
✨Excel is Your Best Friend
Since proficiency in Excel is a must, practice using spreadsheets to manage data effectively. Be ready to discuss how you've used Excel in past roles or projects, and maybe even prepare a quick example to showcase your skills during the interview.
✨Communication is Key
You’ll be liaising with various stakeholders, so demonstrate your interpersonal skills. Think of examples where you've successfully communicated with the public or worked in a team. This will highlight your ability to handle enquiries and promote works effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with customer complaints or coordinating maintenance tasks. Prepare some scenarios from your past experience that illustrate your problem-solving skills and ability to work under pressure.
