At a Glance
- Tasks: Lead a team to support customers in their homes and promote independence.
- Company: City of York Council, dedicated to social care and community support.
- Benefits: Generous leave, Local Government Pension Scheme, health initiatives, and discounts.
- Other info: Job share opportunity available; commitment to safeguarding vulnerable individuals.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong communication skills and knowledge of CQC regulations required.
The predicted salary is between 36000 - 60000 € per year.
Join to apply for the Team Leader – Personal Support Service role at City of York Council. Are you looking for a rewarding role in social care supporting customers in their own home as part of our Independent Living Communities?
Responsibilities
- As a line manager/team leader, you will be required to manage a team of staff ensuring support and guidance is provided to both staff and service users in our 24hr Independent Living Communities.
- You will be responsible for ensuring CQC regulations and guidance are adhered to while working with a team to manage staff to support customers living in their own homes within York.
- Managing the delivery of personal care and promoting daily living skills to enable customers to maximise their independence while adhering to policies and procedures.
- The duties are varied, so no two shifts will be the same.
Key Skills And Experience
- Good communication skills and the ability to lead a team.
- Ability to record and document.
- Work within a team/able to use your own initiative.
- Have a knowledge and understanding of CQC regulations and various Health and Social Care Acts and Mental Capacity.
- Confidence to work with other professionals and families.
- Commitment to identifying personal development and attend mandatory training.
Please note, we do not have a sponsorship licence to sponsor individuals for visas to work in the UK, therefore we are unable to offer sponsorship for this role. This role is suitable as a job share opportunity.
As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2.
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. We require the successful candidate to undertake an enhanced Criminal Record check via the Disclosure and Barring Service.
The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. In addition, we also offer a growing range of discounts, rewards and savings.
For further information or an informal discussion please contact Sarah Benton, Registered Manager at sarah.benton@york.gov.uk or on 01904 551869.
Closing date: Friday 31 October 2025 at 12 midnight. Interview date: WC 10 November 2025.
Team Leader – Personal Support Service employer: City of York Council
City of York Council is an excellent employer, offering a fulfilling role in social care that allows you to make a real difference in the lives of individuals within our Independent Living Communities. With a strong commitment to employee wellbeing, we provide generous annual leave, access to the Local Government Pension Scheme, and a variety of health and wellbeing initiatives, all within a supportive work culture that encourages personal development and teamwork. Join us in York, where no two days are the same, and enjoy the unique opportunity to lead a dedicated team while promoting independence for our service users.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader – Personal Support Service
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on City of York Council. Check out their website and social media to understand their values and how they support their staff and service users. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to team leadership and personal support services. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Showcase your communication skills! Since this role involves working closely with staff and service users, be ready to demonstrate your ability to communicate effectively. Use examples from your previous roles where you successfully led a team or resolved conflicts.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Team Leader – Personal Support Service
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Team Leader role. We want to see how you can lead a team and support customers in their own homes, so don’t hold back!
Showcase Your Communication Skills:Since good communication is key for this role, use your application to demonstrate your ability to convey information clearly. Whether it’s through your writing style or examples of past experiences, let us see your strengths shine!
Highlight Relevant Experience:Don’t forget to mention any previous experience you have in social care or managing teams. We’re looking for someone who understands CQC regulations and can promote independence for customers, so make that clear in your application.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at City of York Council
✨Know Your CQC Regulations
Make sure you brush up on your knowledge of CQC regulations and the Health and Social Care Acts. Being able to discuss these confidently will show that you understand the framework within which you'll be working, and it demonstrates your commitment to providing high-quality care.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you provided support and guidance to staff or resolved conflicts. This will help you illustrate your ability to manage a team effectively in a dynamic environment.
✨Communicate Clearly
Since this role involves interacting with the public, practice your communication skills. Be ready to demonstrate your ability to converse clearly and provide advice in English at a high level. You might even want to role-play some scenarios with a friend to build your confidence.
✨Emphasise Personal Development
Be prepared to discuss your commitment to personal development and training. Highlight any relevant courses or training you've undertaken, and express your enthusiasm for ongoing learning. This shows that you're proactive and dedicated to improving your skills in social care.
