At a Glance
- Tasks: Provide essential support to homeless individuals and couples in a supportive accommodation setting.
- Company: Join a dedicated team within the CYC Housing Options and Support Service.
- Benefits: Generous leave, pension scheme, health initiatives, and flexible working options.
- Other info: Be part of a rewarding environment that promotes continuous learning and community engagement.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience with vulnerable individuals and strong interpersonal skills are preferred.
The predicted salary is between 24000 - 30000 £ per year.
We have an exciting job opportunity for the position of Resettlement Support Workers support working within the CYC Housing Options and Support Service. We are looking to recruit a committed and enthusiastic person to provide high quality support to all customers living in Union Terrace.
Union Terrace is a resettlement supported accommodation scheme for single homeless people/rough sleepers, and homeless couples, providing accommodation and support to assist people to move on into independent accommodation. The successful applicant will provide a well maintained and responsive accommodation project to customers who are homeless and need supported housing and will oversee the daily operation within these accommodations.
You will provide appropriate formal 1-1 Resettlement support and emotional and physical support to people accessing and living in the service, who are vulnerable and under a lot of stress. Therefore, the successful applicant will have good interpersonal skills and understand issues people face when homeless or rough sleeping.
You will be capable of working on your own initiative and will be able to work in partnership with other services/agencies to support people such as social care, mental health, drug and alcohol services, probation and police etc. Experience of working with homeless people or in supported accommodation and an understanding of the issues surrounding the client groups is desirable, as well as experience of working on a 1:1 basis with complex individuals.
You will need to be able to demonstrate that you are sympathetic, firm, and able to show resilience and cope in situations which can be stressful as well as rewarding. You will be part of an ongoing staff rota to provide cover at the accommodation project on a 24 hour, 365 days per year basis and will be expected to be part of the shift rota patterns, working some weekends, bank holidays, and unsocial hours.
The successful applicant will take responsibility whilst on duty for ensuring the accommodation is kept in good repair and see to all matters of health and safety. The successful candidate will also offer support, both formal case work support as well as informal support to the customers living in the service and run the service operation whilst on duty.
The successful applicants will offer a safe and supportive environment and work as part of a multi-disciplined team, contributing to the running of the accommodation supporting the supervisor and manager in service delivery, including supporting people, repairs, rents, laundry, cleaning, catering, and health and safety.
The successful applicant will be part of a team of support workers; the role requires a flexible and understanding approach in what is sometimes a very challenging but rewarding environment. Union Terrace is a central part of the city’s strategy to reduce and eradicate rough sleeping.
The duties of this post require the postholder to undertake a basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service. The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives, and a reward package which recognises your contribution.
We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition, we also offer a growing range of discounts, rewards and savings.
Resettlement Support Worker - 24/7 Frontline Support employer: City of York Council
As a Resettlement Support Worker at Union Terrace, you will join a dedicated team committed to making a real difference in the lives of vulnerable individuals facing homelessness. Our supportive work culture prioritises employee wellbeing and professional growth, offering generous annual leave, access to the Local Government Pension Scheme, and continuous learning opportunities. Located centrally, Union Terrace is not only a vital part of the city's strategy to combat rough sleeping but also provides a rewarding environment where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Resettlement Support Worker - 24/7 Frontline Support
✨Tip Number 1
Network like a pro! Reach out to people in the field of resettlement support, attend local events, and connect with organisations that work with homeless individuals. You never know who might have a lead on a job or can give you insider tips.
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for helping vulnerable people shine through. Share personal stories or experiences that highlight your commitment to making a difference.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to organisations like CYC Housing Options and Support Service and express your interest in working with them. Sometimes, they might have opportunities that aren’t advertised yet.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you prepare for interviews and improve your chances of landing that Resettlement Support Worker role. Check it out and get ahead of the competition!
We think you need these skills to ace Resettlement Support Worker - 24/7 Frontline Support
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about supporting vulnerable individuals and have a strong desire to make a difference in their lives.
Tailor Your Experience:Make sure to highlight any relevant experience you have working with homeless individuals or in supported accommodation. We’re looking for specific examples that demonstrate your understanding of the challenges faced by our clients.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your skills and experiences are easy to understand. This helps us see how you fit into our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Union Terrace.
How to prepare for a job interview at City of York Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Resettlement Support Worker inside out. Familiarise yourself with the challenges faced by homeless individuals and the support services available. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Interpersonal Skills
Since this role requires strong interpersonal skills, think of examples from your past experiences where you've successfully supported vulnerable individuals. Be ready to discuss how you’ve built rapport and trust with clients, as well as how you’ve handled difficult situations.
✨Demonstrate Resilience
Working in this field can be tough, so be prepared to talk about how you cope with stress and maintain your motivation. Share specific instances where you’ve shown resilience in challenging environments, and how that has shaped your approach to supporting others.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges the service faces, or how success is measured in this role. This shows your genuine interest and helps you assess if the position is the right fit for you.
