Resettlement Support Worker

Join to apply for the Resettlement Support Worker role at City of York Council

We are looking to recruit committed and enthusiastic individuals to provide high quality support to all customers living in the resettlement hostel. You will assist in helping people move on into independent accommodation suitable to their needs.

Customers may be vulnerable and under a lot of stress and therefore the successful applicants will have good interpersonal skills and will understand the issues facing homeless people and rough sleepers. You will be capable of working on your own initiative, under the guidance of a supervisor.

The role includes working some weekends and bank holidays.

This post is not suitable as a job share opportunity.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C1: Can express themselves fluently and spontaneously, almost effortlessly. Only a conceptually difficult subject can hinder a natural, smooth flow of language.

City of York Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. We require the successful candidate to undertake an enhanced Criminal Record check via the Disclosure and Barring Service.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

For Further Information Or An Informal Discussion Please Contact

Lewis Rodgers (Resettlement Services Manager) on 01904 553318 or at lewis.rodgers@york.gov.uk

OR

Jane Harkness (Supervisor) on 01904 551901 or at jane.harkness@york.gov.uk

Closing date: Sunday 9 November 2025 at 12 midnight

Interview date: TBC

Responsibilities

• Provide high quality support to customers living in the resettlement hostel and assist in moving people to independent accommodation suitable to their needs.
• Work with customers who may be vulnerable and under stress, applying good interpersonal skills and understanding of issues facing homeless people and rough sleepers.
• Work on own initiative under the guidance of a supervisor.
• Be prepared to work some weekends and bank holidays.
• Demonstrate competency to converse and provide advice and guidance to members of the public in English to CEFR level C1 at interview.

Qualifications / Experience

• Experience of working with homeless people would be an advantage; it is essential to understand the issues surrounding the client groups.
• Sympathetic and able to cope in stressful and rewarding situations; possess good professional boundaries.
• Ability to communicate effectively in spoken English to CEFR level C1.
• Willingness to undertake an enhanced DBS check.

Benefits and Additional Information

• Generous annual leave allowance and access to the Local Government Pension Scheme.
• Comprehensive Health & Wellbeing initiatives and a reward package.
• Flexible working practices, community engagement and volunteer activities, with opportunities for continuous Learning & Development.
• Discounts, rewards and savings available.

How to Apply / Contact

For further information or an informal discussion contact:

• Lewis Rodgers (Resettlement Services Manager) on 01904 553318 or lewis.rodgers@york.gov.uk
• Jane Harkness (Supervisor) on 01904 551901 or jane.harkness@york.gov.uk

Note: This job posting contains the essential information about the role and the application process. All content reflects the original description and requirements.