At a Glance
- Tasks: Lead quality assurance and governance for a domiciliary care service supporting older people.
- Company: City of York Council, dedicated to community welfare and employee wellbeing.
- Benefits: Generous leave, pension scheme, health initiatives, and flexible working options.
- Other info: Hybrid working available; job share opportunities encouraged.
- Why this job: Make a real difference in the lives of vulnerable individuals while developing your leadership skills.
- Qualifications: Strong leadership and communication skills, with experience in quality assurance.
The predicted salary is between 30000 - 40000 £ per year.
Overview: The Personal Support Service is a domiciliary care service offering support with all aspects of daily living for customers living within our Independent Living Schemes, 24 hours per day and at night in the local community.
About the role: Leading the quality, auditing and governance of a domiciliary care service, comprising three extra care schemes, all of which provide 24-hour support and an overnight care service in the community. As the Quality Assurance Manager you will be responsible for setting up and developing quality assurance frameworks within the service. This will include auditing and advising on all quality assurance matters, ensuring standards are maintained and providing strong leadership throughout the service. The service provides care and support primarily to older people with varied needs such as dementia and mental health needs. You will be located across the schemes, ensuring visibility and leadership. This role is suitable as a job share opportunity.
As this role is public facing, candidates must demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it. Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.
Commitment to welfare: City of York Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. We require the successful candidate to undertake an enhanced Criminal Record check via the Disclosure and Barring Service.
Benefits: The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellness initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.
For further information or an informal discussion please contact Tamyn Toshach at tamyn.toshach@york.gov.uk or on 01904 551870.
Closing date: Sunday 21 June 2026 at 12 midnight. Interview date: Week commencing Monday 29 June 2026.
Quality Assurance Manager employer: City of York Council
City of York Council is an exceptional employer, dedicated to the welfare and professional growth of its staff. With a strong commitment to work-life balance, generous annual leave, and access to the Local Government Pension Scheme, employees enjoy a supportive work culture that prioritises health and wellness. The Council also fosters continuous learning and development opportunities, making it an ideal place for those seeking meaningful and rewarding careers in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Manager
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at City of York Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from City of York Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like City of York Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at City of York Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Quality Assurance Manager
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to City of York Council:Before hitting send, make sure to tailor your application specifically to City of York Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at City of York Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
