At a Glance
- Tasks: Join a team to ensure the Mansion House operates smoothly for visitors and events.
- Company: Heritage venue with a focus on community engagement and visitor experience.
- Benefits: Generous leave, pension scheme, health initiatives, and flexible working options.
- Other info: Opportunities for learning, development, and community involvement.
- Why this job: Be part of a unique heritage site and share its history with visitors.
- Qualifications: Strong communication skills and a passion for history and customer service.
The predicted salary is between 20000 - 25000 € per year.
This is an exciting opportunity to be part of a team to ensure the Mansion House successfully operates as a heritage visitor attraction and events venue. As part of a small team you will ensure the Mansion House is ready for opening to the public as a heritage visitor attraction and a venue for events; this will include making sure the reception, health & safety, security and cleanliness procedures of the Mansion House are followed while the building is open to the public for events and private hire.
The role is customer focussed, and you will be expected to provide a professional welcome to all visitors and ensuring the reception is clean, tidy and merchandise stocked and taking card and cash payments. You will be expected to learn the history of the building and its collections and provide public demonstrations of historic cooking, lead guided tours and interpret the collection/history for visitors. You will be based at the Mansion House and two 18.5 hours positions are available. This post is suitable as a job share opportunity.
As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.
Benefits
The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.
Contact
For further information or an informal discussion please contact Richard Pollitt, Mansion House manager, curator and cultural passports manager at Richard.pollitt@york.gov.uk.
Application Information
Closing date: Wednesday 20 May at 12 midnight
Interview date: Tuesday 26 May 2026
EEO Statement
Internally advertised posts are only open to CYC, WWY and Be Independent employees. Explore and Veritau employees are not eligible to apply for these posts.
Mansion House Visitor Assistant employer: City of York Council
Join us at the Mansion House, where we pride ourselves on fostering a supportive and engaging work environment. As a Visitor Assistant, you will not only play a vital role in welcoming visitors to our historic venue but also benefit from generous annual leave, a commitment to your professional development, and a range of health and wellbeing initiatives. Our flexible working practices and community engagement opportunities make this an ideal place for those seeking meaningful employment in a heritage setting.
StudySmarter Expert Advice🤫
We think this is how you could land Mansion House Visitor Assistant
✨Tip Number 1
Get to know the Mansion House inside out! Familiarise yourself with its history and collections so you can impress during interviews. We want to see your passion for the role, so dive into some research and be ready to share interesting facts.
✨Tip Number 2
Practice your conversational skills! Since this role is all about engaging with visitors, we recommend having mock conversations with friends or family. This will help you feel more confident when discussing the Mansion House and answering questions.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for customers. We love to hear about how you’ve handled tricky situations or made someone’s day better.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at the Mansion House. Don’t forget to follow up if you haven’t heard back!
We think you need these skills to ace Mansion House Visitor Assistant
Some tips for your application 🫡
Chat with Your Manager:Before diving into your application, have a quick chat with your line manager. It’s a great way to get their support and maybe even some tips on how to make your application shine!
Show Off Your Customer Skills:Since this role is all about providing a warm welcome to visitors, make sure to highlight your customer service experience. Share specific examples of how you've gone above and beyond for customers in the past.
Know Your Stuff:Brush up on the history of the Mansion House and its collections. We want to see that you’re genuinely interested and can engage visitors with fascinating facts during tours or demonstrations.
Apply Through Our Website:When you're ready to submit your application, make sure to do it through our website. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at City of York Council
✨Know Your History
Make sure you brush up on the history of the Mansion House and its collections. Being able to share interesting facts and stories during your interview will show your passion for the role and help you stand out.
✨Customer Service Skills
Since this role is customer-focused, think of examples from your past experiences where you've provided excellent service. Be ready to discuss how you would handle different visitor scenarios, ensuring a professional and welcoming atmosphere.
✨Practice Your English
As you'll need to converse fluently in English, practice speaking about various topics related to the Mansion House. This will help you demonstrate your conversational skills and ensure you can engage visitors effectively.
✨Show Enthusiasm for Events
The role involves preparing for events, so express your excitement about working in a dynamic environment. Share any relevant experience you have with event preparation or public demonstrations to highlight your suitability for the position.
