Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customers needing housing repairs and maintenance support.
- Company: Join the City of York Council, dedicated to community service and support.
- Benefits: Enjoy flexible working, generous annual leave, and health initiatives.
- Other info: A supportive environment with opportunities for personal and professional growth.
- Why this job: Make a difference in your community while developing your customer service skills.
- Qualifications: Excellent customer service skills and strong organisational abilities.
The predicted salary is between 25000 - 30000 £ per year.
City of York Council is seeking a motivated Customer Support Officer to join their Repairs and Maintenance service. This key role involves acting as the first contact for customers regarding housing repairs and maintenance. The ideal candidate should possess excellent customer service skills, be organized, and communicate confidently.
The position offers flexible working practices and a comprehensive benefits package, including generous annual leave and health initiatives.
Housing Repairs Support Specialist employer: City of York Council
Contact Detail:
City of York Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Repairs Support Specialist
✨Tip Number 1
Make sure you know the ins and outs of the City of York Council's Repairs and Maintenance service. Familiarise yourself with their processes and values so you can show off your knowledge during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Housing Repairs Support Specialist. This will help you communicate confidently and demonstrate your problem-solving abilities.
✨Tip Number 3
Network with current or former employees of the City of York Council. They can provide insider tips on what the hiring team is looking for and how to stand out in your application.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Housing Repairs Support Specialist
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled customer queries and resolved issues in the past, so share specific examples that showcase your skills!
Be Organised and Clear: When writing your application, keep it organised and easy to read. Use headings and bullet points where necessary. We appreciate clarity, so make sure your key points stand out and are easy to follow.
Communicate Confidently: Your written communication should reflect confidence. Use a friendly yet professional tone, and don’t shy away from expressing your enthusiasm for the role. We love seeing candidates who are genuinely excited about joining our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our fantastic benefits package!
How to prepare for a job interview at City of York Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Repairs Support Specialist. Familiarise yourself with common housing repair issues and the processes involved in maintenance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about customer support, think of examples from your past experiences where you've provided excellent service. Be ready to discuss how you handled difficult situations or resolved customer complaints. This will demonstrate your ability to communicate effectively and empathise with customers.
✨Be Organised
As a Housing Repairs Support Specialist, you'll need to juggle multiple tasks. During the interview, highlight your organisational skills by discussing how you prioritise tasks and manage your time. You could even mention any tools or methods you use to stay organised, which shows you're proactive.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you determine if it's the right fit for you. Consider asking about the team dynamics, the types of repairs you’ll be dealing with, or how success is measured in this position.