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- Tasks: Manage council housing and support tenants in a dynamic, fast-paced environment.
- Company: Join City of York Council, dedicated to improving community welfare and housing services.
- Benefits: Enjoy flexible working, generous leave, and access to health initiatives and discounts.
- Why this job: Make a real impact on people's lives while developing your skills in a supportive team.
- Qualifications: Previous housing experience and strong communication skills are essential for this role.
- Other info: Hybrid working options available; commitment to safeguarding vulnerable individuals is a priority.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Join to apply for the Housing Management Officers role at City of York Council
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Join to apply for the Housing Management Officers role at City of York Council
Have you ever thought that you might make a good Housing Management Officer and have a range of skills that might transfer to this vital housing role. Well this might be a great opportunity for you.
Housing Management Services at City of York Council have a number of exciting opportunities to join the team as a Housing Management Officer on a temporary or permanent basis.
About The Role
As a Housing Management Officer, you will work as part of an area as well as a city-wide team in managing a patch of council housing and will make a positive difference to the lives of our tenants and the community.
The role involves all aspects of housing management, including tenancy sign ups and management, income collection- rent and arrears collection, anti-social behaviour management, homeless prevention and financial inclusion. A key focus is on the provision of a responsive and sensitive service to our residents, to ensure they maintain successful tenancies. This will include the ability to work closely with residents, families and a diverse range of partner agencies.
This is a frequently changing and fast paced role.
Key Skills And Experience Required
Previous Housing related experience is required for this role.
Above all in this role we are looking for applicants with;
- A can do and positive attitude, that are hardworking and able to demonstrate resilience.
- Drive, determination and flexibility to adapt and deliver continual improvements for your tenants and communities in a creative way.
- Effective communication, negotiation and interpersonal skills to enable you to resolve conflict and find solutions to complex issues across a range of partners, customers and stakeholders (some of whom may be vulnerable)
- Effective customer service skills that will allow you to get to the heart of issues and deal with them sensitively, professionally and courteously.
- Excellent ICT skills
- Have the ability to work on your own initiative as well as working well as part of a team is essential.
If this sounds like you, we look forward to receiving your application.
If you are an internal candidate interested in applying for this job as a secondment opportunity, please discuss with your current line manager before submitting your application.
As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.
Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.
City of York Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. We require the successful candidate to undertake an enhanced Criminal Record check via the Disclosure and Barring Service.
The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.
For further information or an informal discussion please contact one of the Team Leaders:
Helen Williamson – helen.williamson@york.gov.uk / 01904 553702
Emma Thorpe – emma.thorpe@york.gov.uk / 01904 551277
Closing date: Sunday 31 August 2025 at 12 midnight
Interview dates: 9 and 10 September 2025
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Housing Management Officers employer: City of York Council
Contact Detail:
City of York Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Management Officers
✨Tip Number 1
Familiarise yourself with the specific challenges faced by tenants in council housing. Understanding issues like anti-social behaviour and homelessness prevention will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former Housing Management Officers to gain insights into their day-to-day responsibilities. This can provide you with valuable information that you can use to tailor your approach when discussing your suitability for the role.
✨Tip Number 3
Prepare examples of how you've effectively communicated and resolved conflicts in previous roles. Highlighting your interpersonal skills will be crucial, especially since you'll be dealing with a diverse range of residents and stakeholders.
✨Tip Number 4
Research City of York Council's values and recent initiatives in housing management. Showing that you align with their mission and are aware of their current projects can set you apart from other candidates.
We think you need these skills to ace Housing Management Officers
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant housing-related experience and skills that align with the role of a Housing Management Officer. Emphasise your ability to manage tenancies, handle income collection, and resolve conflicts.
Craft a Strong Cover Letter: Write a cover letter that showcases your positive attitude, resilience, and determination. Use specific examples from your past experiences to demonstrate how you can contribute to the City of York Council's mission.
Highlight Communication Skills: Since effective communication is crucial for this role, ensure you provide examples of how you've successfully communicated with diverse groups in previous positions. Mention any experience dealing with vulnerable individuals or complex situations.
Prepare for the Interview: Anticipate questions related to housing management and customer service. Be ready to discuss how you would handle specific scenarios, such as managing anti-social behaviour or supporting tenants in financial difficulties.
How to prepare for a job interview at City of York Council
✨Show Your Housing Knowledge
Make sure to brush up on your knowledge of housing management principles and practices. Be prepared to discuss your previous experience in housing-related roles, as well as any relevant legislation or policies that may impact the role.
✨Demonstrate Effective Communication Skills
Since the role involves working closely with tenants and various stakeholders, practice articulating your thoughts clearly and confidently. Use examples from your past experiences to showcase your ability to handle difficult conversations and resolve conflicts.
✨Exhibit a Positive Attitude
The council is looking for candidates with a 'can do' attitude. During the interview, convey your enthusiasm for the role and your commitment to making a positive difference in the community. Share instances where you've demonstrated resilience and adaptability.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage complex situations. Think about potential challenges you might encounter in the role and how you would approach them, especially regarding tenant relations and community engagement.
