Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support colleagues in improving services and resolving challenges in Housing Management.
- Company: City of York Council, dedicated to meaningful change and community impact.
- Benefits: Generous leave, pension scheme, health initiatives, and flexible working options.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for improving systems.
- Other info: Hybrid working available with opportunities for continuous learning and development.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking for a role where you can grow, develop and genuinely make a difference to others? Do you enjoy improving the way services work and supporting colleagues to deliver excellent outcomes for customers? If you thrive on solving problems, thinking creatively and finding innovative solutions to challenges, this could be the perfect opportunity for you.
We are looking for someone who is keen to contribute to meaningful and lasting change across Housing and Building Services at City of York Council. As part of the Housing Business Change and Support Team, you will play a central role in ensuring colleagues can make the best and most effective use of our key systems, helping us deliver high‑quality, customer‑centred services. This is not a technical IT role. It is an exciting, people‑focused position where your understanding of systems, processes and service delivery will help shape and enhance the customer journey. If you can see how systems fit together, spot opportunities for improvement, and enjoy helping others use systems confidently and effectively, this role is for you.
What You’ll Be Doing
You will help colleagues resolve challenges, streamline processes and make better use of our Housing Management System (Open Housing), Optimise scheduling tool and Total Mobile platform. Your work will have a direct impact on how efficiently services operate and how effectively customers are supported. This role offers the opportunity to be both proactive and reactive — responding to needs as they arise while also identifying opportunities for innovation and improvement. No two days will be the same, giving you variety, valuable experience and the chance to contribute to real service enhancements.
What You’ll Bring
- Understanding of Housing or Building Services processes (desirable, not essential)
- A passion for improving systems and ways of working
- Strong communication skills with colleagues at all levels
- The ability to balance competing demands and remain focused
- Good IT skills and curiosity about how systems support service delivery
- Willingness to ask questions, challenge assumptions and explore new ideas
- Motivation to develop yourself and make a positive impact on colleagues and customers
Additional Information
If you want a role where your ideas are valued, your development is supported, and your work makes a difference, this could be the job for you. This post is suitable as a job share opportunity. Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.
The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.
For further information or an informal discussion please contact Nichole Burton – Change and Development Manager at nichole.burton@york.gov.uk or on 01904551147 or 07983952804.
Closing date: Sun 15 Feb at 12midnight
Interview date: W/C 2nd March
Housing Business Change and Support Officer employer: City of York Council
Contact Detail:
City of York Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Business Change and Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with colleagues on LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for those interviews! Research the City of York Council and their housing services. Think about how your skills can help improve their systems and processes. Show them you’re not just another candidate, but someone who genuinely wants to make a difference.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss real-life examples where you've improved processes or helped colleagues overcome challenges. This will show them you’re proactive and ready to contribute from day one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing Business Change and Support Officer
Some tips for your application 🫡
Show Your Passion for Improvement: When writing your application, make sure to highlight your enthusiasm for improving systems and processes. We want to see how you can contribute to meaningful change, so share any relevant experiences where you've made a difference in service delivery.
Communicate Clearly: Strong communication skills are key for this role. Use your application to demonstrate how you can effectively communicate with colleagues at all levels. Keep your language clear and concise, and don’t shy away from showcasing your ability to explain complex ideas simply.
Be Creative in Problem-Solving: We love innovative thinkers! In your application, mention specific examples of how you've tackled challenges creatively in the past. This will show us that you’re not just about following processes but also about finding new ways to enhance the customer journey.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and how you can fit into our team.
How to prepare for a job interview at City of York Council
✨Understand the Role
Before the interview, take some time to really understand what the Housing Business Change and Support Officer role entails. Familiarise yourself with the key systems mentioned in the job description, like Open Housing and Total Mobile. This will help you speak confidently about how you can contribute to improving services.
✨Showcase Your Problem-Solving Skills
Think of specific examples from your past experiences where you've successfully solved problems or improved processes. Be ready to discuss these during the interview, as this role is all about finding innovative solutions and enhancing the customer journey.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. Remember, you'll be working with colleagues at all levels, so being able to adapt your communication style is key. Consider preparing a few questions to ask the interviewer to demonstrate your interest and engagement.
✨Emphasise Your Passion for Improvement
Make sure to convey your enthusiasm for improving systems and ways of working. Share your ideas on how you could contribute to meaningful change within the Housing and Building Services. This will show that you're not just looking for a job, but that you're genuinely interested in making a positive impact.
