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- Tasks: Support the council's customer complaints and feedback team with high-quality service.
- Company: Join the City of York Council, dedicated to improving community services.
- Benefits: Enjoy hybrid working, generous leave, pension scheme, and health initiatives.
- Why this job: Make a real impact on customer outcomes in a supportive environment.
- Qualifications: Strong communication skills in English at CEFR level C2 required.
- Other info: Job sharing options available; contact Eilidh for more details.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Complaints and Feedback Advisor role at City of York Council . The Head of Corporate Customer Services seeks a dedicated individual to support the delivery of the council’s customer complaints and feedback team, ensuring high-quality and effective customer service in compliance with relevant legislation, policies, and procedures. The ideal candidate must demonstrate resilience, drive, and commitment, with the ability to work efficiently in a fast-paced, evolving environment. A motivated and energetic approach to work is essential. We are looking for someone passionate about improving customer outcomes and fostering positive relations with all stakeholders. Hybrid working arrangements are available, with specifics determined by the role\’s requirements and in collaboration with the successful applicant. The contractual location will be the designated council office for your team. This position is suitable for job sharing. As this is a public-facing role, applicants must demonstrate, at interview, their ability to communicate effectively and provide advice and guidance to members of the public in spoken English at CEFR level C2, expressing themselves spontaneously and fluently. The Council values its staff\’s talent and wellbeing, offering a generous annual leave allowance, access to the Local Government Pension Scheme, health and wellbeing initiatives, a comprehensive reward package, flexible working practices, community engagement, volunteer activities, and opportunities for continuous learning and development. Additional benefits include discounts, rewards, and savings. For further information or an informal discussion, please contact Eilidh Carricker, Head of Corporate Customer Services, at eilidh.carricker@york.gov.uk or 01904 553564. Closing date: Sunday, 18 May 2025, at 12 midnight. Interview date: Week commencing 3 June 2025. #J-18808-Ljbffr
Complaints and Feedback Advisor employer: City of York Council
Contact Detail:
City of York Council Recruiting Team
eilidh.carricker@york.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints and Feedback Advisor
✨Tip Number 1
Familiarise yourself with the City of York Council's values and mission. Understanding their commitment to customer service will help you align your responses during the interview, showcasing your passion for improving customer outcomes.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your resilience and ability to handle complaints effectively. Think about specific situations where you turned a negative experience into a positive one, as this will resonate well with the interviewers.
✨Tip Number 3
Practice your spoken English skills to ensure you can communicate fluently and spontaneously at CEFR level C2. Consider engaging in mock interviews or conversations with friends to build your confidence in delivering clear and effective communication.
✨Tip Number 4
Research common challenges faced by customer service teams in local councils. Being knowledgeable about these issues will allow you to discuss potential solutions and demonstrate your proactive approach to fostering positive relations with stakeholders.
We think you need these skills to ace Complaints and Feedback Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Complaints and Feedback Advisor position. Tailor your application to highlight how your skills and experiences align with the council's expectations.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or complaint handling. Provide specific examples that demonstrate your resilience, commitment, and ability to work in a fast-paced environment.
Demonstrate Communication Skills: Since effective communication is crucial for this role, ensure your application reflects your proficiency in spoken English at CEFR level C2. Use clear and concise language, and consider including examples of how you've successfully communicated with customers or stakeholders in the past.
Highlight Your Passion: Express your enthusiasm for improving customer outcomes and fostering positive relationships. Share any relevant initiatives or projects you've been involved in that showcase your motivation and energetic approach to work.
How to prepare for a job interview at City of York Council
✨Showcase Your Communication Skills
As this role requires effective communication with the public, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully handled customer complaints or feedback in the past.
✨Demonstrate Resilience and Adaptability
The job is in a fast-paced environment, so be ready to discuss situations where you've had to adapt quickly to changes or overcome challenges. Highlight your ability to stay calm under pressure.
✨Express Your Passion for Customer Service
Make sure to convey your enthusiasm for improving customer outcomes. Share specific instances where you went above and beyond to ensure customer satisfaction, showing that you genuinely care about the service you provide.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of potential scenarios you might face in the role and how you would handle them. This will demonstrate your critical thinking and ability to provide effective solutions.