At a Glance
- Tasks: Lead Business Support teams to ensure efficient administrative support for Children's Services.
- Company: Join a forward-thinking Council committed to community and staff wellbeing.
- Benefits: Generous leave, Local Government Pension, health initiatives, and flexible working options.
- Other info: Opportunities for continuous learning and community engagement activities.
- Why this job: Make a real difference in children's services while developing your management skills.
- Qualifications: Management experience and strong operational administration understanding required.
The predicted salary is between 40000 - 50000 £ per year.
The Council’s Corporate Business Support service is excited to offer a fantastic opportunity for an internal candidate to step into a key management role. As a Business Support Operations Manager, you’ll oversee Business Support teams across Children’s Services, ensuring our administrative support is efficient, responsive and ready for the upcoming reforms. You’ll work closely with Service Managers and senior leaders, playing a central role in delivering high quality services that continue to evolve as Children’s Services implement the Families First Partnership reforms.
Hybrid working is available for this role, with at least one day a week in the office on average, and additional time on site as required to support service priorities.
What We’re Looking For:
- Management experience and a strong understanding of operational administration within a support service environment.
- Experience implementing and analysing systems to improve service delivery.
- Ability to motivate, develop and lead staff.
- Excellent organisational skills with the ability to oversee team workflows, ensuring staff are supported to meet statutory timescales and service priorities.
- Strong people management skills, balancing competing demands and deadlines.
- Confidence in negotiating, developing and reviewing Service Level Agreements.
Interviews will be held in person at West Offices. The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.
For further information or an informal discussion please contact Jane Benson, Head of Business Support and Payroll – Jane.Benson@york.gov.uk or Phillip Bell, Business Support Manager – phillip.bell@york.gov.uk
Closing date: Sunday 14 June 2026 at 12 midnight
Interview date: W/c 22 June 2026
Business Support Operations Manager employer: City of York Council
The Council’s Corporate Business Support service is an exceptional employer, offering a supportive and dynamic work environment for the Business Support Operations Manager role. With a strong commitment to employee wellbeing, generous leave allowances, and opportunities for continuous learning and development, staff are empowered to thrive while making a meaningful impact in Children’s Services. The hybrid working model and community engagement initiatives further enhance the appeal of this position, making it a rewarding place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Operations Manager
✨Tip Number 1
Before you even think about applying, have a chat with your line manager. It’s super important to keep them in the loop and get their support for your move into this new role.
✨Tip Number 2
Get to know the key players in Children’s Services. Building relationships with Service Managers and senior leaders can really help you stand out during the interview process.
✨Tip Number 3
Show off your management experience! Be ready to discuss how you've motivated and developed teams in the past, and how you plan to do the same in this new role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about this opportunity.
We think you need these skills to ace Business Support Operations Manager
Some tips for your application 🫡
Chat with Your Manager:Before diving into your application, have a quick chat with your current line manager. It’s a great way to get their support and insights, plus it shows you’re serious about this opportunity!
Tailor Your Application:Make sure to customise your application to highlight your management experience and operational skills. We want to see how your background aligns with the role of Business Support Operations Manager, so don’t hold back!
Showcase Your People Skills:This role is all about leading and motivating teams, so be sure to include examples of how you’ve successfully managed people in the past. We love seeing how you balance competing demands and deadlines!
Apply Through Our Website:When you’re ready to submit your application, make sure to do it through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at City of York Council
✨Know Your Stuff
Make sure you understand the role of a Business Support Operations Manager inside out. Familiarise yourself with the key responsibilities, especially around operational administration and service delivery improvements. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and developed teams in the past. Think about specific situations where you balanced competing demands and deadlines. This will demonstrate your strong people management skills and your ability to lead effectively in a support service environment.
✨Be Ready to Discuss Systems and Processes
Since the role involves implementing and analysing systems, be prepared to discuss any relevant experience you have. Bring examples of how you've improved service delivery through effective systems in previous roles. This shows that you can bring valuable insights to the team.
✨Ask Insightful Questions
Interviews are a two-way street, so prepare some thoughtful questions about the role and the upcoming reforms in Children’s Services. This not only shows your interest but also helps you gauge if the role is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
