At a Glance
- Tasks: Provide welfare benefits advice and support financial assessments for social care.
- Company: Join the City of York Council's dynamic Income Services Team.
- Benefits: Generous leave, pension scheme, health initiatives, and flexible working options.
- Other info: Hybrid role with opportunities for job sharing and continuous learning.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Experience in welfare benefits or social care is a plus, but training is provided.
The predicted salary is between 28800 - 43200 £ per year.
The Income Services Team has an exciting vacancy for a Benefits and Contributions Adviser. If you are looking for a challenge, we are an exceptionally busy team providing welfare benefits advice and claims support, as well as having responsibility for determining customer contributions for social care through our financial assessment process.
Our ideal candidate will be capable of lone working and managing their daily diary. You will have experience or knowledge of either welfare benefits, social care financial assessments or both, although full training will be provided.
The role involves providing information and advice to customers, many of whom are vulnerable, through several channels including home visits, and gathering information to undertake financial assessments in accordance with the Care Act 2014 and City of York Council policy.
This is a Hybrid role. From time to time, you may be required to provide benefits advice talks in community settings, and you may be required to be in the office to provide benefits advice via our helpline, to the residents of York.
Offering great customer service, you will be part of a wider team supporting front line adult and children’s social care teams, income collection and the management of client’s affairs.
The postholder will have access to secure government sites or email. In order to use these systems, the Cabinet Office requires the HR Team to carry out Baseline Personnel Standard Security (BPSS) checks.
As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.
Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.
The Council is committed to investing in the talent and wellbeing of our staff and can offer.
- generous annual leave allowance
- access to the Local Government Pension Scheme
- comprehensive Health & Wellbeing initiatives
- reward package which recognises your contribution
- flexible working practices
- community engagement and volunteer activities
- continuous Learning & Development
- growing range of discounts, rewards and savings
For further information or an informal discussion please contact Sharon Calline at Sharon.calline@york.gov.uk
Closing date: 16 August 2026 at 12 midnight
Interview date: 2 September 2026
Benefits and Contributions Adviser employer: City of York Council
City of York Council is an excellent employer, offering a supportive and collaborative work culture that prioritises the professional growth of its employees. With flexible hybrid working arrangements and a strong focus on health and wellbeing, this role not only allows you to make a meaningful impact on children's lives but also ensures a balanced and fulfilling work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Benefits and Contributions Adviser
✨Tip Number 1
Get to know the team! Research the Income Services Team and understand their values and challenges. This will help you tailor your approach during interviews and show that you're genuinely interested in contributing.
✨Tip Number 2
Practice your communication skills. Since you'll be providing advice to vulnerable customers, it's crucial to convey empathy and clarity. Role-play with a friend or use our resources to sharpen your delivery.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend community events related to welfare benefits. This can give you insider knowledge and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have additional resources and tips available there to help you stand out.
We think you need these skills to ace Benefits and Contributions Adviser
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience and skills that match the role of Benefits and Contributions Adviser. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant knowledge!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the role.
Show Your Passion:Let your enthusiasm for the role shine through! We love candidates who are genuinely excited about helping vulnerable customers and making a difference in their lives. Share any relevant experiences that demonstrate your commitment to this kind of work.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at City of York Council
✨Know Your Benefits Inside Out
Make sure you brush up on your knowledge of welfare benefits and social care financial assessments. Familiarise yourself with the Care Act 2014 and any relevant policies from the City of York Council. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Benefits and Contributions Adviser, you'll be interacting with vulnerable customers. Practise explaining complex information in simple terms. Consider role-playing scenarios with a friend or family member to get comfortable with delivering advice clearly and empathetically.
✨Prepare for Real-Life Scenarios
Think about potential situations you might face in the role, such as conducting home visits or handling sensitive information. Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to manage difficult conversations.
✨Show Your Commitment to Continuous Learning
Highlight your willingness to engage in ongoing training and development. Mention any relevant courses or workshops you've attended, and express your enthusiasm for learning more about welfare benefits and social care practices. This shows that you're proactive and dedicated to improving your skills.
