At a Glance
- Tasks: Support low-income individuals in maximising their benefits and managing finances sustainably.
- Company: City of York Council, dedicated to community welfare and support.
- Benefits: Generous leave, pension scheme, health initiatives, and flexible working options.
- Other info: Opportunities for continuous learning and community engagement.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Excellent listening skills, knowledge of welfare legislation, and strong collaboration abilities.
The predicted salary is between 30000 - 40000 £ per year.
The City of York Council is seeking a self‑motivated, enthusiastic, and hard‑working Welfare Benefits Adviser to support benefit take‑up. This position offers an exciting opportunity to develop and evaluate innovative approaches to assist people with low income in maximizing income and managing their finances sustainably.
The dedicated adviser will work with individuals with low income to review their overall situation, maximise income, and create sustainable money‑management plans. A key element of the role is to assess which activities are effective, identify areas for improvement, and incorporate lessons learned into ongoing services. Advisers will provide up‑to‑date social welfare information and advice to the public via telephone, online, and face‑to‑face interactions, in accordance with approved quality standards and responsible for the effective delivery of advice services.
Key skills and experience required:
- Excellent listening skills and the ability to handle sensitive issues with tact and understanding.
- Ability to devise and implement high‑quality working practices and procedures.
- Proficiency in interpreting and explaining complex legislation, guidance, and policies to customers.
- Comprehensive knowledge of welfare benefit legislation and regulations, with a commitment to continuous learning.
- Strong collaboration skills to achieve common goals and solve problems with others.
- Capacity to work independently, set, and meet personal and team targets without supervision.
Benefits:
The Council offers a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive health and wellbeing initiatives, and a reward package recognising your contributions. Flexible working practices and community engagement opportunities are also available, along with continuous learning and development support.
Benefits Adviser – Crisis and Resilience Fund employer: City of York Council
The City of York Council is an excellent employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. As a Benefits Adviser, you will have the opportunity to make a meaningful impact in the community while enjoying generous benefits, flexible working arrangements, and access to continuous learning initiatives that foster your development in the field of welfare benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Benefits Adviser – Crisis and Resilience Fund
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on articulating how your skills align with the role of a Benefits Adviser, especially your ability to handle sensitive issues and explain complex legislation.
✨Tip Number 3
Showcase your passion for helping others! When you get the chance to chat with potential employers, share your enthusiasm for supporting individuals with low income and your commitment to continuous learning in welfare benefits.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at the City of York Council.
We think you need these skills to ace Benefits Adviser – Crisis and Resilience Fund
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Benefits Adviser. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Listening Skills:Since excellent listening skills are crucial for this role, consider including examples in your application where you've successfully handled sensitive issues. This will demonstrate your ability to connect with individuals in need.
Highlight Your Knowledge:Don’t forget to mention your understanding of welfare benefit legislation and any relevant experience you have. We want to see your commitment to continuous learning and how you can bring that to our team.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at City of York Council
✨Know Your Benefits Inside Out
Make sure you brush up on your knowledge of welfare benefit legislation and regulations. Being able to explain complex policies clearly will show that you're not just knowledgeable but also capable of helping others understand their options.
✨Showcase Your Listening Skills
During the interview, demonstrate your excellent listening skills by actively engaging with the interviewer. Reflect back what they say and ask clarifying questions. This will highlight your ability to handle sensitive issues with tact and understanding.
✨Prepare Real-Life Scenarios
Think of examples from your past experiences where you've successfully helped individuals manage their finances or navigate benefits. Be ready to discuss these scenarios, focusing on your problem-solving skills and how you collaborated with others to achieve positive outcomes.
✨Emphasise Continuous Learning
Express your commitment to continuous learning and development. Mention any relevant training or courses you've undertaken, and be prepared to discuss how you stay updated on changes in welfare benefits. This shows that you're proactive and dedicated to providing the best service possible.
