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- Tasks: Provide top-notch IT support and resolve technical issues for end-users.
- Company: Local authority in York with a supportive ICT team.
- Benefits: Competitive pay of ÂŁ14.72 per hour, Monday to Friday, 37 hours a week.
- Why this job: Kickstart your IT career and make a real difference in user experience.
- Qualifications: Experience in IT support, strong problem-solving skills, and knowledge of Microsoft technologies.
- Other info: Temporary role for 3 months with opportunities for growth.
The predicted salary is between 11 - 17 ÂŁ per hour.
Our local authority client in York is seeking an experienced 1st Line Service Desk Engineer to join their ICT team. You’ll work closely with the ICT Client Services Manager and broader ICT teams, providing vital support to end-users and ensuring seamless IT operations. This is a temporary role for 3 months, to start immediately, at a rate of pay of £14.72 per hour, Monday to Friday, 37 hours a week. Initially office-based for shadowing in the first couple of weeks and then one day in the client's main headquarters.
Responsibilities:
- Serve as the first point of contact for all IT-related queries and requests.
- Offer exceptional customer service, ensuring a positive experience for end-users and stakeholders.
- Accurately log, manage, and track service desk tickets through their lifecycle.
- Troubleshoot and resolve technical issues efficiently, aiming for first-time fixes.
- Escalate complex issues to the relevant teams, ensuring SLAs are met and expectations are managed.
What We’re Looking For:
- Proven experience in providing IT support, ideally in a service desk or customer-facing role.
- Strong problem-solving skills with Microsoft technologies, including Microsoft Office and Windows desktops.
- Hands-on experience with Active Directory and Group Policy management.
- Good working knowledge of hardware, operating systems, and business apps.
- Solid troubleshooting mindset: logical, methodical, calm under pressure.
- Strong people skills - able to support users with mixed confidence/ability.
- Organised, professional, customer-focused approach.
- Genuine interest in IT (you like solving problems, not just “following steps”).
How to Apply:
Please only apply for this position if you have the skills and experience as outlined above. For an informal discussion about the role please contact us or please send your CV and/or completed application form (including two referee details) to applications@workwithyork.co.uk. Regrettably we are unable to respond to every application we receive. To apply for this vacancy you must be able to work in the United Kingdom.
1st Line Service Desk Engineer employer: City of York Council
Contact Detail:
City of York Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d handle specific issues, like troubleshooting Windows or managing Active Directory. We want you to shine!
✨Tip Number 3
Show off your people skills! During interviews, highlight your ability to communicate with users of all tech levels. Remember, it’s not just about fixing problems; it’s about making users feel supported.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 1st Line Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially in service desk roles. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing a solid troubleshooting mindset, so don’t hold back on sharing your success stories!
Keep It Professional Yet Friendly: When writing your cover letter or application form, strike a balance between professionalism and a friendly tone. We want to see your personality shine through while still keeping it relevant to the role.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at City of York Council
✨Know Your Tech
Brush up on your knowledge of Microsoft technologies, especially Microsoft Office and Windows desktops. Be ready to discuss your hands-on experience with Active Directory and Group Policy management, as these are key areas for the role.
✨Customer Service is Key
Since you'll be the first point of contact for IT queries, practice how you would handle various customer service scenarios. Think about how to ensure a positive experience for end-users, even when troubleshooting complex issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of past technical issues you've resolved, focusing on your logical and methodical approach. Highlight any instances where you achieved first-time fixes, as this will demonstrate your troubleshooting mindset.
✨Stay Organised and Professional
During the interview, convey your organised and professional approach. Discuss how you manage and track service desk tickets, ensuring SLAs are met. This will show that you understand the importance of structure in a service desk environment.
