At a Glance
- Tasks: Lead a team to enhance customer experience and manage call centre operations.
- Company: Dynamic organisation focused on delivering exceptional customer service.
- Benefits: Competitive salary, supportive work environment, and opportunities for career advancement.
- Other info: Monday to Friday role with a vibrant office atmosphere.
- Why this job: Shape the future of customer interactions and make a real difference.
- Qualifications: Bachelor's degree and six years of relevant management experience.
The predicted salary is between 40000 - 50000 £ per year.
Qualifications:
- Graduation from an accredited college or university with a bachelor's degree in business administration or related field.
- Six (6) years of progressively responsible experience managing a customer contact center, or related management experience.
- An equivalent combination of training and experience per Personnel Policies and Procedures, Section 128.
HOURS: Monday to Friday 8:00am to 5:00pm
LOCATION: 175 E 2nd St. 14th Floor
Call Center Manager — Customer Experience Leader employer: City of Tulsa
As a Call Center Manager at our vibrant downtown location, you will thrive in a supportive work culture that prioritises employee well-being and professional growth. We offer competitive benefits, including flexible working hours and opportunities for advancement, ensuring that your contributions are recognised and rewarded in a dynamic environment focused on exceptional customer experiences.
We think you need these skills to ace Call Center Manager — Customer Experience Leader
Customer Service Management
Team Leadership
Communication Skills
Problem-Solving Skills
Time Management
Analytical Skills
Training and Development
