SUPPORT ASSISTANT C in Scarborough

Division & Section: Development Review, Policy & Committee of Adjustment

Work Location: Scarborough Civic Centre, 150 Borough Dr

Job Type & Duration: Full-time, Temporary Vacancy (ends September 7, 2027)

Hourly Rate and Wage Grade: $32.83 - $35.82, Wage Grade 6

Shift Information: Monday to Friday, 35 hours per week

Affiliation: L79 Full-time

Number of Positions Open: 1

Posting Period: 28-Apr-2026 to 12-May-2026

Reporting to the Manager/Deputy Secretary Treasurer Committee of Adjustment, the incumbent will perform a variety of clerical and administrative functions in support of the Committee of Adjustment section of the Development Review Division.

Major Responsibilities

• Supports the customer service counter by receiving applications from the public and ensuring accuracy and completeness.
• Responds to inquiries made in person, by phone, or in writing that requires a broad knowledge of the operational area/function or refers to appropriate personnel.
• Prepares, researches, maintains and processes documents including proof reading, printing and photocopying.
• Inputs, updates and maintains data as it relates to the program area.
• Drafts correspondence and creates documents for Manager's signature.
• Operates office equipment and computers utilizing a variety of software packages, applying speed and skill.
• Prepares presentation materials, forms etc. Utilizes layout, formatting and keyboarding skills using computer.
• Maintains filing and retrieval systems for section files.
• Coordinates meeting rooms, bookings and special requirements for meetings.
• Prepares, sorts, processes, collects, opens, distributes and delivers mail and assists with the distribution of public hearing notices.
• Attends meetings and public hearings that may extend beyond regular work hours to take and transcribe minutes.
• Monitors, orders and maintains supplies/resource materials for unit or other locations.
• Provides clerical assistance to the Administrative Support team and performs related work assigned.

Key Qualifications

• Experience working in a customer service environment, interacting with all levels of staff and the public, and responding to inquiries via multiple email accounts, telephone, and written correspondence.
• Experience accurately recording and transcribing formal meeting minutes.
• Experience managing filing systems and large volumes of information, both hard copy and electronic, including the circulation and tracking of project materials under review.
• Proficiency with Microsoft applications (Word, Excel, Outlook, and Teams), Adobe Acrobat (including merging and formatting documents), spreadsheets, scheduling, hosting meetings, and navigating web-based resources.
• Experience performing a range of clerical and administrative support duties.
• Excellent computer skills and ability to work with web-based services such as WebEx and Microsoft Teams.
• Experience coordinating virtual and in-person meetings, including arranging meeting rooms, and handling special requirements for meetings.
• Ability to work effectively in a team environment.
• Ability to provide customer service to a broad range of stakeholders (i.e. staff, Councillors, public) and respond to issues as they arise in person, by telephone and in writing.
• Good organizational skills with an attention to detail, record keeping and multitasking skills with the ability to set priorities while being flexible in a fast‑paced environment with tight legislated deadlines while working with minimum supervision.
• Good written communication skills to compose correspondence and edit and proofread documentation.
• Problem solving and decision‑making skills with the ability to handle and resolve difficult situations in a professional manner.
• Knowledge of the Accessibility for Ontarians with Disabilities Act (AODA), the Occupational Health and Safety Act and all relevant regulations that apply to the job duties.
• Ability to work with various filing systems and manage large volumes of information both hard copy and electronic.
• Ability to apply independent judgement and discretion in dealing with confidential information.
• An understanding of urban development and municipal government business procedures.
• Ability and willingness to work some evenings.