At a Glance
- Tasks: Lead and support a team in delivering vital child protection services.
- Company: Join the Department of Communities and Justice, making a real difference in people's lives.
- Benefits: Enjoy flexible work hours, competitive pay, and professional development opportunities.
- Other info: Dynamic work environment with a focus on inclusion and diversity.
- Why this job: Be a leader in a role that truly impacts vulnerable children and communities.
- Qualifications: TAFE Diploma in relevant field or equivalent experience required.
The predicted salary is between 110271 - 110271 £ per year.
Location: Liverpool
Full-time, 12-month temporary opportunity with the possibility of extension
Grade 5/6 - $99,938 - $110,271 p.a. + superannuation and annual leave loading
35 hour week, flexible work practices including hybrid work arrangements and shift allocation including weekends
Your role
The Department of Communities and Justice aims to transform the lives of vulnerable children by recruiting and developing outstanding individuals to be leaders in Child Protection practice. The Child Protection Helpline operates 24/7, 365 days of the year and receives reports relating to the suspected abuse and/or neglect of children and young people, as well as general inquiries about the Department. In this role you will be required to lead, manage, coach and supervise the individual and team performance of the Community Services Officer Helpline Team. You will be required to provide direction, coaching, support and feedback for all team members to facilitate the delivery of high-quality intake and triage services for child protection matters.
Your role will involve overseeing the professional service provided by your team, ensuring that all child protection cases are handled with the utmost care and efficiency. You will contribute to the continuous improvement of the contact centre's overall performance by implementing best practices, optimising processes, and fostering a collaborative and supportive work environment.
What we’re looking for
- Proven ability to lead, manage, and motivate a team to achieve organizational goals.
- Excellent verbal and written communication skills to effectively interact with team members, clients, and stakeholders.
- Strong analytical and problem-solving skills to address challenges and find effective solutions.
- Ability to build and maintain positive relationships with clients, team members, and community partners.
- Strong organizational and time management skills to handle multiple tasks and projects efficiently.
- In-depth understanding of community services, social work practices, and relevant legislation.
- You are a motivated Leader who has the capacity to work in a 24/7 contact centre environment.
- The Community Service Officer team operates weekdays between 6am – midnight and 6am – 10pm on weekends.
- You will have the ability to work rostered shifts across all days of the week, including weekends; and be expected to have an office presence in our Liverpool building, in line with current policies.
- Whilst contact centre experience is valued, it is not essential and you will be supported to undertake training to understand our operations and be able to best support our team.
Essential requirements
- A TAFE Diploma in a relevant field, welfare/community services and/or relevant work experience deemed to be the equivalent.
- Current driver’s licence.
Appointments are subject to reference checks and the following pre-employment checks:
- National Criminal History Record Check in accordance with the Disability Inclusion Act 2014.
- Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012.
What We Offer
- A challenging and rewarding career.
- Flexible, autonomous work environment.
- Competitive pay and conditions.
- Training and development opportunities to build and maintain capabilities.
- Health & Wellbeing and Employee Assistance Programs.
We do work that really matters. Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
- Please explain your understanding of leadership skills.
- Please provide an example of how you have demonstrated leadership skills and when you have mentored or coached to achieve success.
- One of the key responsibilities of the Helpline Team Manager role is to ensure effective service delivery within the contact centre environment. Please provide an example of how you would maintain high quality service and meet service levels in a high volume, demand driven service with limited resources and flexibility.
Applications close - 11:59pm, Sunday, 12 July 2026.
Got a question? For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Aaron Salvatore on Aaron.Salvatore@dcj.nsw.gov.au.
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Peter Luong on Peter.Luong1@dcj.nsw.gov.au.
Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information: A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Thank you for your interest in this role. We look forward to receiving your application.
Team Manager Community Services Officer in Liverpool employer: City of Sydney
The Department of Communities and Justice (DCJ) is an exceptional employer, offering a rewarding career dedicated to transforming the lives of vulnerable children and communities. With a flexible work environment, competitive pay, and comprehensive training opportunities, DCJ fosters a culture of inclusion and collaboration, empowering employees to make a meaningful impact. Located in Liverpool, this role provides the chance to lead a passionate team in a supportive atmosphere, ensuring high-quality service delivery while promoting personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager Community Services Officer in Liverpool
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to City of Sydney, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Team Manager Community Services Officer in Liverpool
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of City of Sydney. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at City of Sydney. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at City of Sydney
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with City of Sydney.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Team Manager Community Services Officer role at City of Sydney, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show City of Sydney that you can think critically and act effectively under pressure.
