At a Glance
- Tasks: Support planning services and manage customer enquiries in a dynamic local government environment.
- Company: Join the City of Ryde, a vibrant and evolving community near Sydney.
- Benefits: Flexible work arrangements, professional development, and a supportive team culture.
- Other info: Great career growth opportunities in local government planning.
- Why this job: Build your expertise in planning while making a real impact in your community.
- Qualifications: Strong admin skills, customer service experience, and attention to detail.
The predicted salary is between 73268 - 91585 £ per year.
Help deliver the planning services that support our growing community. Join the City of Ryde and play a key role in supporting the NSW Planning Portal and helping deliver efficient planning and development services to our community.
About Us
City of Ryde, just 12 kilometres from Sydney CBD, is one of Australia's most dynamic and rapidly evolving local government areas. Home to more than 130,000 residents, a thriving innovation economy centred around Macquarie Park, and vibrant local centres, Ryde continues to experience significant growth and transformation. As our community grows, so does the demand for efficient and customer-focused planning services. This is an opportunity to join a collaborative team that plays an important role in supporting development outcomes and delivering high-quality services to residents, applicants and industry professionals.
About the Role
We're seeking a customer-focused and highly organised Planning Support Officer to join our Development Advisory and Insights team. In this role, you'll provide technical and administrative support for the NSW Planning Portal and associated planning processes. You'll assist customers, consultants and internal stakeholders, manage planning-related records and documentation, process invoices and purchase orders, provide general administrative duties and help ensure applications and enquiries are handled accurately and efficiently. Working across a range of planning systems and business processes, you'll play an important role in supporting the delivery of planning and development services across the City of Ryde.
About You
You're an organised and proactive professional who enjoys working with systems, solving problems and providing excellent customer service. You have strong attention to detail, communicate confidently with a range of stakeholders and can manage competing priorities in a fast-paced environment. You're equally comfortable working independently and contributing to a collaborative team. Most importantly, you're looking for an opportunity to build your planning knowledge and develop a long-term career within local government.
What You'll Bring
- Strong administrative and records management skills
- Experience in planning administration, development services, local government or government administration
- Experience managing customer enquiries and stakeholder relationships
- Strong computer literacy and experience using corporate systems and databases
- Excellent written and verbal communication skills
- High attention to detail and the ability to manage competing priorities
- A proactive approach and ability to work both independently and collaboratively
Highly Regarded
- Experience using the NSW Planning Portal
- Knowledge of development assessment, planning processes or building certification
- Experience within a Local Government planning or development services environment
- TechnologyOne experience
- Experience using Content Manager or TRIM
Why Join Us?
This role offers a unique opportunity to build specialist expertise in the NSW Planning Portal while gaining valuable exposure to planning and development services within local government. You'll be part of a supportive and collaborative team, gain experience working alongside planning professionals, and develop skills that can open future career opportunities in planning, development assessment and local government.
What We Offer
- Commitment to providing opportunities for work/life balance
- Hybrid work from home and office arrangements
- Flexibility regarding start and finish times
- Work 35 hours per week
- Accrue a rostered day off
- Long service leave after 5 years
- 18 weeks paid parental leave (for eligible employees)
- Three additional grant days over the Christmas period
- Annual performance reviews and Award increases
- Study assistance and professional development opportunities
- Opportunity to join Fitness Passport
- Various health and wellbeing initiatives
- Collaborative and values-driven workplace culture
Your commencing annual salary will range from $73,267.92 to $91,584.90 + Superannuation, dependent on your skills, experience and qualifications.
How to Apply
Please ensure you provide full responses to the online application questions, showcasing your skills and experience. Your responses, together with your resume, will be used to assess your suitability for interview. Please note, you are not required to submit a cover letter or address selection criteria separately.
Closing Date: 23rd September 2026 at 11:30PM
For further information, please refer to the Position Description or contact David Rohloff on +61468 627 502 for a confidential discussion.
Planning Support Officer in Ryde employer: City of Ryde
City of Ryde Libraries offers a dynamic and supportive work environment where you can thrive as a Branch Support and Weekend Supervisor. With a focus on community engagement and innovative programming, employees benefit from professional development opportunities and a collaborative culture that values leadership and inclusivity. Working in the vibrant settings of Gladesville and North Ryde Libraries, you will play a key role in enhancing library services while enjoying a flexible part-time schedule that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Planning Support Officer in Ryde
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like City of Ryde, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like City of Ryde and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Planning Support Officer in Ryde
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for City of Ryde and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at City of Ryde
✨Get to Know Public Sector Values
Before your interview with City of Ryde, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for City of Ryde.
