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- Tasks: Deliver exceptional customer service and assist patrons at the Ryde Aquatic Leisure Centre.
- Company: Join the City of Ryde, a vibrant community-focused council near Sydney.
- Benefits: Enjoy flexible work hours, health programs, and generous leave options.
- Other info: Opportunity for career growth and a Rostered Day Off every three weeks.
- Why this job: Be part of a friendly team and make a positive impact on the community.
- Qualifications: High School Certificate or relevant customer service experience required.
The predicted salary is between 59126 - 76865 £ per year.
Permanent full time opportunity in a friendly team environment with a Rostered Day Off approximately every 3 weeks.
About Us
City of Ryde, just 12 kilometres from Sydney CBD, is home to an engaged and culturally diverse community of around 130,000 people. Our council delivers a broad range of services, projects, programs, and events, and is committed to innovation, sustainability, resilience, and providing exceptional customer experiences.
About the Role
Do you have experience dealing with customers and enjoy the challenges that come with delivering outstanding levels of customer service in a fast-paced team environment? Are you available to work evenings, weekends, and holidays? If so, consider working as a Customer Service Officer at the Ryde Aquatic Leisure Centre. The focus of your role will be to assist patrons and be the first point of contact for all customer enquiries.
Your duties will include:
- Answering telephone enquiries, responding to email and front desk service.
- Processing forms and point of sale transactions.
- Swim School administration.
Key responsibilities:
- Provide exceptional customer service to all patrons visiting Ryde Aquatic Leisure Centre.
- Handle inquiries, memberships, bookings, program registrations, and payments efficiently and accurately.
- Assist with swim school enrolments and administration.
- Enforce safety regulations and rules to maintain a secure environment for all patrons.
- Address patron concerns or complaints promptly and professionally.
- Maintain cleanliness and organisation of the retail shop, reception, and other designated areas within the facility.
- Administrative tasks such as inventory management and coordinating birthday parties.
- Serve as a liaison between patrons and management.
Essential Requirements:
- High School Certificate or equivalent, or demonstrated experience in a customer service position.
Your commencing annual salary will range from $59,126.94 to $76,865.02 pa + Superannuation, dependent on your experience and qualifications.
Culture & Benefits:
- Work 37.5 hours a week to get a Rostered Day Off approximately every 3 weeks.
- Long service leave after 5 years.
- 18 weeks paid parental leave (for eligible employees).
- 3 extra grant days at Christmas.
- Annual performance reviews and Award increases.
- Opportunity to sign up as a fitness passport member.
- Various health & well-being initiatives.
How to apply:
Please ensure you give full answers to the online application questions, showcasing your abilities and experience. Your answers, in conjunction with your resume, will determine if you are invited to an interview. You do not need a “password” to use our online application system, however, you have the option to save and return to your application prior to the closing date.
Closing Date: Sunday 24 May 2026 at 11:30pm.
If you would like to know more, please see the position description or contact Melinda Contino on 02 8878 5112 for a confidential discussion.
City of Ryde is committed to Equal Employment and Child Safety.
Customer Service Officer - Ryde Aquatic Leisure Centre employer: City of Ryde
Contact Detail:
City of Ryde Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer - Ryde Aquatic Leisure Centre
✨Tip Number 1
Get to know the company culture! Before your interview, check out the City of Ryde's website and social media. Understanding their values and community focus will help you connect during your chat.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations at the Ryde Aquatic Leisure Centre. Being prepared with examples will show you're ready for the fast-paced environment.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A friendly appearance can set the tone for a positive interaction.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Officer - Ryde Aquatic Leisure Centre
Some tips for your application 🫡
Showcase Your Customer Service Skills: When answering the online application questions, make sure to highlight your customer service experience. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that demonstrate your skills!
Be Clear and Concise: Keep your answers straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively with our patrons!
Tailor Your Responses: Make sure your answers align with the job description. Use keywords from the posting to show that you understand what we're looking for. This will help us see how your experience matches up with the role of Customer Service Officer.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s super easy, and you can save your progress if you need to come back later. Just remember to attach your resume before hitting that submit button!
How to prepare for a job interview at City of Ryde
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Officer at the Ryde Aquatic Leisure Centre. Familiarise yourself with the key tasks like handling inquiries, managing bookings, and ensuring customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about situations where you resolved complaints or went above and beyond for a customer. This will demonstrate your ability to handle the fast-paced environment and challenges that come with the job.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Practice responses to common situations, such as dealing with an unhappy patron or managing multiple inquiries at once. This will help you think on your feet during the interview and show your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.