At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for our college's IT systems.
- Company: Join City of Portsmouth College, a progressive and supportive workplace.
- Benefits: Enjoy 25 days annual leave, a generous pension, and discounts on services.
- Other info: Be part of a diverse team committed to equality and inclusion.
- Why this job: Make a real impact on students' learning while developing your tech skills.
- Qualifications: Experience in 3rd line support and excellent problem-solving abilities required.
The predicted salary is between 40000 - 47740 £ per year.
Location: All Campuses: Highbury, North Harbour, Sixth Form and Arundel
Salary: £33,980.34 - £36,035.26 Full Time Equivalent per annum
Hours of work: 37 Hours per week, 52 Weeks per year, Full-Time, Permanent
About us
At City of Portsmouth College, we aspire to be the employer of choice in the Portsmouth area, with a progressive, supportive, and rewarding workplace culture and one that offers competitive benefits for its staff. By joining us, you will personally be part of the change we are driving and will play a pivotal role in supporting the growth and development of our brilliant students, turning them into future leaders and innovators. Everyone at the College is part of the bigger picture and together, each role makes an impact and in turn a difference to our students' learning journey. We have an unrivalled curriculum of courses on offer for students of all ages and stages covering A-levels, Apprenticeships, Vocational & Technical courses. We also offer Higher Education, Online learning and Community courses that appeal to the needs of the local community.
What we offer
- Annual Leave: 25 days total and closure for winter shutdown period in line with Hampshire County Council school holidays & statutory bank holidays
- Pension: Generous Local Government pension. Further information can be found at www.hants.gov.uk/hampshire-services/pensions/local-government
- Learning & Development: Programmes by The Community Adult Education Department
- Staff Development: Access to the College staff development programmes and CPD
- Onsite Discounts: City of Portsmouth College Hair Salon & 50% off at the City of Portsmouth College Sports Centre
- Online Discounts: Unidays, Student Beans, and Totum with a City of Portsmouth College email address
- Parking: Free car parking across all campus sites (apart from Arundel)
- Blue Light Card: providing several discounts for clothing, electrical goods, food and days out, even concert tickets!
About the role
The 3rd Line Support Engineer will work as part of a team to deliver high quality customer support. The Engineer will be expected to act as a senior engineer to support 2nd line engineers with issues, to troubleshoot and resolve issues, but also to provide expertise to support the systems and infrastructure within the college.
Key Responsibilities
- Deliver high quality customer support in the troubleshooting and resolution of technical support issues.
- Where required, represent the college and or IT Team in meetings / presentations / Conferences.
- Acting as an escalation point for the support team
- Liaising with the project team as part of the escalation process where required
- Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
- Escalating and managing issues with 3rd parties.
- Occasionally provide: Desktop Support, Hardware Repairs, Hardware refreshes, Software Installation to support the 2nd line team.
- Ensure that skills and knowledge are maintained and take responsibility for training others.
- Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
- Maintain a strong customer focus at all times.
Specialist Duties
- Maintain and support Virtual Infrastructure, Server Patch Management, Active Directory/Group policy, Exams Management
- Assisting with supporting the college network infrastructure.
- Image and Application deployment.
- Support specialist requirements - Exams for example.
- Ensure that your knowledge is kept up to date and that the college is adopting good quality systems that are well implemented and maintained.
- Ensure that documentation is managed and kept up to date for internal and auditing purposes.
- Be familiar with Cyber Essentials and GDPR criteria and ensure that all systems are maintained to meet the criteria.
To be successful in this role, below is what we would need from you
- Ability to work with staff at all levels
- Troubleshooting and resolution of technical support issues
- Assisting 2nd line team with escalated issues.
- Extensive experience of supporting systems and services at 3rd line
- Excellent problem-solving abilities and the ability to diagnose and resolve technical problems efficiently and effectively under pressure
Diversity and Inclusion
Equality, Equity, Diversity, and Inclusion are central to the work of City of Portsmouth College. This underpins the vision of the College to transform lives through providing exceptional education and training. The College’s commitment to Equality, Equity, Diversity, and Inclusion is reflected in the continued successful promotion of these strands through the curriculum, enrichment activities, and the range of direct and indirect student support services.
Pre-Employment Checks
The City of Portsmouth College is committed to safeguarding and promoting the welfare of children and young people in our college. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references. We reserve the right to close the job advert when we have had successful applications, and it may not run for the full duration of the advert. We do not accept CVs from agencies for these roles.
3rd Line Support Engineer in Portsmouth employer: City of Portsmouth College
City of Portsmouth College is an excellent employer, offering a supportive work culture that prioritises employee development and growth. Located at the North Harbour Campus, the college provides unique opportunities to engage with local businesses and make a meaningful impact on apprentices' lives, all while enjoying a collaborative environment that values innovation and teamwork.
Contact Details:
City of Portsmouth College Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer in Portsmouth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what City of Portsmouth College values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges City of Portsmouth College might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at City of Portsmouth College!
✨Direct Apply to City of Portsmouth College
Let's not forget to apply directly through the City of Portsmouth College website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Support Engineer in Portsmouth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at City of Portsmouth College.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at City of Portsmouth College. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at City of Portsmouth College
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
