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- Tasks: Provide top-notch IT support and help colleagues with tech issues.
- Company: Join City of Portsmouth College, a progressive and supportive workplace.
- Benefits: Enjoy 25 days annual leave, pension scheme, and discounts on services.
- Why this job: Be part of shaping future leaders while developing your IT skills.
- Qualifications: A positive attitude and willingness to learn about IT support.
- Other info: Great career progression opportunities in a dynamic environment.
The predicted salary is between 25035 - 25747 £ per year.
Location: Highbury Campus with Cross Campus travel
Salary: £25,035.44 - £25,747.35 Full Time Equivalent per annum
Hours of work: 37 Hours per week, 52 Weeks per year, Full-Time, Permanent
About us: At City of Portsmouth College, we aspire to be the employer of choice in the Portsmouth area, with a progressive, supportive, and rewarding workplace culture and one that offers competitive benefits for its staff. By joining us, you will personally be part of the change we are driving and will play a pivotal role in supporting the growth and development of our brilliant students, turning them into future leaders and innovators.
What we offer:
- Annual Leave: 25 days total and closure for winter shutdown period in line with Hampshire County Council school holidays & statutory bank holidays
- Pension: Generous Local Government pension.
- Learning & Development: Programmes by The Community Adult Education Department
- Staff Development: Access to the College staff development programmes and CPD
- Onsite Discounts: City of Portsmouth College Hair Salon & 50% off at the City of Portsmouth College Sports Centre
- Online Discounts: Unidays, Student Beans, and Totum with a City of Portsmouth College email address
- Parking: Free car parking across all campus sites (apart from Arundel)
- Blue Light Card: providing several discounts for clothing, electrical goods, food and days out, even concert tickets!
About the role: The IT Support Engineer will work as part of a team to deliver high quality customer support in the troubleshooting and resolution of technical support issues. Team working and communications within an overall approach that values people will be of key importance.
Key Responsibilities:
- Providing quality customer service, helping colleagues with IT issues, supporting members of the IT team with projects.
- Providing phone/remote support & assistance
- Excellent customer care
- Desktop Support
- Hardware Repairs
- Software Installation
- Projector, cabling, troubleshooting
- Assisting in projects and IT activities as required
Diversity and Inclusion: Equality, Equity, Diversity, and Inclusion are central to the work of City of Portsmouth College. This underpins the vision of the College to transform lives through providing exceptional education and training.
Pre-Employment Checks: The City of Portsmouth College is committed to safeguarding and promoting the welfare of children and young people in our college. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references.
1st Line Support Engineer in Portsmouth employer: City of Portsmouth College
Contact Detail:
City of Portsmouth College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer in Portsmouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out City of Portsmouth College's website and social media. Understanding their values and mission will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a 1st Line Support Engineer, you'll be helping staff and students with IT issues. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle tricky questions during the interview.
✨Tip Number 3
Show off your tech knowledge! Brush up on the latest IT trends and tools relevant to the role. Being able to discuss current technologies and how they can benefit the college will impress your interviewers and demonstrate your passion for the field.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This small gesture can leave a lasting impression and keep you top of mind as they make their decision.
We think you need these skills to ace 1st Line Support Engineer in Portsmouth
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us see your enthusiasm for technology and customer support. Share any relevant experiences or projects that highlight your skills and passion for helping others with IT issues.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the 1st Line Support Engineer role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit into our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your points are easy to understand. This will help us see your communication skills right from the start!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at City of Portsmouth College
✨Know Your Tech
As a 1st Line Support Engineer, you'll be dealing with various IT issues. Brush up on your knowledge of common hardware and software problems, as well as troubleshooting techniques. Familiarise yourself with the tools and technologies mentioned in the job description to show you’re ready to hit the ground running.
✨Customer Service is Key
This role is all about providing excellent customer support. Prepare examples from your past experiences where you’ve successfully resolved issues for users. Highlight your 'can do' attitude and how you prioritise the needs of staff and students.
✨Team Player Mindset
The college values teamwork, so be ready to discuss how you collaborate with others. Think of instances where you’ve worked in a team to solve a problem or complete a project. Emphasise your communication skills and how you contribute to a positive work environment.
✨Show Your Commitment to Growth
The college is keen on professional development, so express your eagerness to learn and grow within the role. Share any relevant training or certifications you’ve pursued and discuss how you plan to continue developing your skills in IT support.