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- Tasks: Manage user accounts and troubleshoot access issues for online platforms.
- Company: Join City of Portsmouth College, a progressive and supportive workplace.
- Benefits: Enjoy 25 days annual leave, a generous pension, and discounts on services.
- Other info: Diverse and inclusive environment with excellent career development opportunities.
- Why this job: Be the first point of contact and make a real impact on students' learning.
- Qualifications: Technical proficiency and strong problem-solving skills are essential.
The predicted salary is between 24521 - 26134 £ per year.
Location: Highbury Campus
Salary: £24,521.29 - £26,133.56 Full Time Equivalent per annum
Hours of work: 37 Hours per week, 52 Weeks per year, Full-Time, Permanent
About us
At City of Portsmouth College, we aspire to be the employer of choice in the Portsmouth area, with a progressive, supportive, and rewarding workplace culture and one that offers competitive benefits for its staff. By joining us, you will personally be part of the change we are driving and will play a pivotal role in supporting the growth and development of our brilliant students, turning them into future leaders and innovators. Everyone at the College is part of the bigger picture and together, each role makes an impact and in turn a difference to our students' learning journey. We have an unrivalled curriculum of courses on offer for students of all ages and stages covering A-levels, Apprenticeships, Vocational & Technical courses. We also offer Higher Education, Online learning and Community courses that appeal to the needs of the local community.
What we offer
- Annual Leave: 25 days total and closure for winter shutdown period in line with Hampshire County Council school holidays & statutory bank holidays
- Pension: Generous Local Government pension.
- Learning & Development: Programmes by The Community Adult Education Department
- Staff Development: Access to the College staff development programmes and CPD
- Onsite Discounts: City of Portsmouth College Hair Salon & 50% off at the City of Portsmouth College Sports Centre
- Online Discounts: Unidays, Student Beans, and Totum with a City of Portsmouth College email address
- Parking: Free car parking across all campus sites (apart from Arundel)
- Blue Light Card: providing several discounts for clothing, electrical goods, food and days out, even concert tickets!
About the role
The Online Access Administrator is our initial point of contact and is responsible for providing high quality administrative support to the area, therefore maintaining the workload of the service effectively. This will be a fast paced, varied role and a keen knowledge of IT systems could be beneficial for you in a position like this.
Key Responsibilities
- Management of user accounts and access permissions for online platforms and systems used by students and staff
- Monitoring and troubleshooting access issues, resolving technical issues relating to login, passwords and account permissions
- Collaboration with IT support to implement security processes and ensure data protection compliance
- Generation of reports on activity, access logs and security incidents
- Communication with relevant departments to gather access requirements and implement access control policies accordingly
- Providing support during peak periods such as enrolment periods or system updates to ensure smooth access for users
To be successful in this role, below is what we would need from you
- Technical proficiency
- Strong analytical & problem-solving skills
- Adaptability to new systems and processes
- Compliance awareness
- Ability to meet targets within set timescales
- Ability to work well in teams but also to work independently, with the minimum of supervision
Diversity and Inclusion
Equality, Equity, Diversity, and Inclusion are central to the work of City of Portsmouth College. This underpins the vision of the College to transform lives through providing exceptional education and training. The College’s commitment to Equality, Equity, Diversity, and Inclusion is reflected in the continued successful promotion of these strands through the curriculum, enrichment activities, and the range of direct and indirect student support services.
Pre-Employment Checks
The City of Portsmouth College is committed to safeguarding and promoting the welfare of children and young people in our college. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references.
Locations
Online Access Administrator in Hampshire, Portsmouth employer: City of Portsmouth College
Contact Detail:
City of Portsmouth College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Access Administrator in Hampshire, Portsmouth
✨Tip Number 1
Get to know the company! Research City of Portsmouth College and understand their values, especially around diversity and inclusion. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Prepare for potential interview questions related to technical proficiency and problem-solving skills. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend college events if possible. This can give you insider knowledge and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at City of Portsmouth College.
We think you need these skills to ace Online Access Administrator in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Online Access Administrator role. We want to see how you can contribute to our mission at City of Portsmouth College!
Show Off Your Tech Skills: Since this role involves managing user accounts and troubleshooting access issues, don’t forget to showcase your technical proficiency. Let us know about any relevant IT systems you've worked with!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at City of Portsmouth College
✨Know Your Tech
As an Online Access Administrator, you'll need to be comfortable with various IT systems. Brush up on your technical skills and be ready to discuss any relevant software or platforms you've used. This will show that you're not just a good fit for the role but also proactive about your tech knowledge.
✨Show Your Problem-Solving Skills
This role involves troubleshooting access issues, so prepare examples of how you've successfully resolved similar problems in the past. Think of specific situations where your analytical skills made a difference, and be ready to share them during the interview.
✨Understand the College's Values
City of Portsmouth College places a strong emphasis on diversity and inclusion. Familiarise yourself with their mission and values, and be prepared to discuss how you can contribute to creating an inclusive environment for students and staff alike.
✨Prepare for Teamwork Questions
You'll need to work well both independently and as part of a team. Think of examples that highlight your ability to collaborate effectively with others, especially in high-pressure situations like enrolment periods. This will demonstrate your adaptability and teamwork skills.