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- Tasks: Provide top-notch IT support and help colleagues with tech issues.
- Company: Join City of Portsmouth College, a progressive and supportive workplace.
- Benefits: Enjoy 25 days annual leave, pension scheme, and onsite discounts.
- Other info: Great career progression opportunities in a dynamic environment.
- Why this job: Be part of shaping future leaders while developing your IT skills.
- Qualifications: Experience in customer support and basic IT troubleshooting required.
The predicted salary is between 25410 - 26133 ÂŁ per year.
Location: Highbury Campus with Cross Campus travel
Salary: ÂŁ25,410.97 - ÂŁ26,133.56 Full Time Equivalent per annum
Hours of work: 37 Hours per week, 52 Weeks per year, Full-Time, Permanent
About us: At City of Portsmouth College, we aspire to be the employer of choice in the Portsmouth area, with a progressive, supportive, and rewarding workplace culture and one that offers competitive benefits for its staff. By joining us, you will personally be part of the change we are driving and will play a pivotal role in supporting the growth and development of our brilliant students, turning them into future leaders and innovators.
What we offer:
- Annual Leave: 25 days total and closure for winter shutdown period in line with Hampshire County Council school holidays & statutory bank holidays
- Pension: Generous Local Government pension.
- Learning & Development: Programmes by The Community Adult Education Department
- Staff Development: Access to the College staff development programmes and CPD
- Onsite Discounts: City of Portsmouth College Hair Salon & 50% off at the City of Portsmouth College Sports Centre
- Online Discounts: Unidays, Student Beans, and Totum with a City of Portsmouth College email address
- Parking: Free car parking across all campus sites (apart from Arundel)
- Blue Light Card: providing several discounts for clothing, electrical goods, food and days out, even concert tickets!
About the role: The IT Support Engineer will work as part of a team to deliver high quality customer support in the troubleshooting and resolution of technical support issues. Team working and communications within an overall approach that values people will be of key importance.
Key Responsibilities:
- Providing quality customer service, helping colleagues with IT issues, supporting members of the IT team with projects.
- The successful candidate will have a “can do” attitude and will put staff and students first and foremost.
- The college is currently investing in the IT Infrastructure, providing excellent exposure to many aspects of IT.
- The college is committed to professional development and would seek to grow your skills and would aim to offer excellent progression.
- The IT Team uses industry standard software and hardware so you will be exposed to some of the latest technology.
Qualifications and Requirements:
- Providing phone/remote support & assistance
- Excellent customer care
- Desktop Support
- Hardware Repairs
- Software Installation
- Projector, cabling, troubleshooting
- Assisting in projects and IT activities as required
Diversity and Inclusion: Equality, Equity, Diversity, and Inclusion are central to the work of City of Portsmouth College. This underpins the vision of the College to transform lives through providing exceptional education and training.
Pre-Employment Checks: The City of Portsmouth College is committed to safeguarding and promoting the welfare of children and young people in our college. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references.
Locations
1st Line Support Engineer in Hampshire, Portsmouth employer: City of Portsmouth College
Contact Detail:
City of Portsmouth College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer in Hampshire, Portsmouth
✨Tip Number 1
Get to know the company! Research City of Portsmouth College and understand their values, mission, and the role you’re applying for. This will help you tailor your approach and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend college events if possible. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to IT support roles. Think about scenarios where you’ve solved problems or provided excellent customer service. We want to see your 'can do' attitude shine through!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace 1st Line Support Engineer in Hampshire, Portsmouth
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us see your enthusiasm for technology and helping others. Mention any relevant experiences or projects that highlight your skills in IT support and customer service.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the 1st Line Support Engineer role. Use keywords from the job description to demonstrate that you understand what we're looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your points are easy to understand. This will help us see your communication skills right away!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at City of Portsmouth College
✨Know Your Tech
Brush up on your technical knowledge related to desktop support, hardware repairs, and software installation. Be ready to discuss specific tools and technologies you’ve worked with, as this will show your familiarity with the role.
✨Customer Service is Key
Since this role involves providing quality customer service, prepare examples of how you've successfully resolved IT issues for users in the past. Highlight your 'can do' attitude and how you prioritise user satisfaction.
✨Team Player Mindset
Emphasise your ability to work well in a team. Think of instances where you collaborated with colleagues on IT projects or supported them during troubleshooting. This will align with the college's focus on teamwork and communication.
✨Show Your Commitment to Growth
The college values professional development, so express your eagerness to learn and grow within the role. Mention any relevant training or certifications you’re pursuing, and how you plan to contribute to the college’s IT infrastructure improvements.