Attendance and Student Support Officer

Job Title:

Attendance & Student Support Officer

Location:

Sixth Form Campus

Salary:

Actual Salary £22,114.16- £23,219.87 Pro Rata, Full Time Equivalent £ 23,923.21 – £25,119.37 per annum

Hours of work:

37 Hours per week, 40 Weeks per year (Term Time only), Full-Time, Permanent

About us:

At City of Portsmouth College, we aspire to be the employer of choice in the Portsmouth area, with a progressive, supportive, and rewarding workplace culture and one that offers competitive benefits for its staff. By joining us, you will be part of the change we are driving and play a pivotal role in supporting the growth and development of our students, helping them become future leaders and innovators. Our college offers a wide range of courses including A-levels, Apprenticeships, Vocational & Technical courses, Higher Education, Online learning, and Community courses.

We aim to promote a supportive and rewarding workplace culture, offering ongoing professional development, training, and competitive benefits. Join us to shape the educational journey of the next generation and support our students\’ growth.

What we offer:

• Annual Leave: 8.2 weeks paid annually, inclusive of winter shutdown and statutory holidays
• Pension: Generous Local Government pension scheme
• Learning & Development: Programs by The Community Adult Education Department
• Staff Development: Access to college staff development and CPD
• Onsite Discounts: Hair Salon & 50% off at Sports Centre
• Online Discounts: Unidays, Student Beans, Totum
• Parking: Free across all campuses except Arundel
• Blue Light Card: Various discounts for shopping, dining, and entertainment

About The Role:

As an Attendance and Student Support Officer, you will record and monitor student attendance, contact parents/carers to establish reasons for absence, and report patterns of absence, especially for vulnerable groups.

Key Responsibilities:

• Log all parent/carer reported absences promptly
• Respond to parent/carer inquiries following automated non-attendance texts
• Collaborate with Safeguarding and Student Experience teams on attendance issues
• Support administrative functions for student enquiries

Requirements:

• Good standard of Maths and English
• Experience in customer-focused environments
• Administrative experience
• Experience working with young people aged 16-19 in education
• Attention to detail and accuracy
• Proficiency with IT systems
• Strong interpersonal and organizational skills

Diversity and Inclusion:

We are committed to Equality, Equity, Diversity, and Inclusion, integrating these principles into all aspects of our work and curriculum.

Pre-Employment Checks:

Successful candidates will undergo an enhanced DBS check and provide two references. The College reserves the right to close the vacancy early once sufficient applications are received.

Note: CVs from agencies are not accepted for these roles.

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