The City of Port Colborne is seeking a Manager of Customer Experience to lead centralized customer service strategy, advance continuous improvement, and ensure efficient, accurate, and customer-focused services aligned with the City’s vision.
The role drives data-informed decision-making, develops staff training, oversees budgets, and collaborates across departments to deliver consistent, high-quality service and exceptional customer experiences.
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Head of Customer Experience & Service Excellence employer: City of Port Colborne
The City of Port Colborne is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation within the scenic Niagara region. With a strong commitment to employee growth, competitive benefits, and a focus on community engagement, this role as Corporate Affairs Manager provides a unique opportunity to make a meaningful impact while enjoying the area's beautiful landscapes and vibrant culture.
