At a Glance
- Tasks: Be the friendly face of our Recreation Services, helping patrons with memberships and bookings.
- Company: Join a community-focused team dedicated to providing excellent recreational services.
- Benefits: Earn $24.09/hr with opportunities for growth in a supportive environment.
- Other info: Flexible work environment with a commitment to diversity and inclusion.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: Must have a Secondary School Diploma and great communication skills.
The predicted salary is between 24.09 - 24.09 £ per hour.
Position Summary: Serve as the primary contact for the exchange of information between staff and members of the public for services provided from Recreation Services Division within the Community Services Department. Working from any assigned Recreation facility, greet and direct incoming patrons and ensure proper processing using the software database system, where applicable. This includes processing of memberships, registration into programs, Marina bookings, accepting facility payments, maintaining cash float, and preparing daily balance reports. Monitor facility capacity numbers for specific programs, ensuring safety guidelines, policies, and procedures are adhered to.
Key Responsibilities:
- Greet and direct incoming patrons and oversee proper scanning of key tags into the software system to ensure memberships are active and current.
- Address any account concerns and accuracy.
- Provide front-line customer service support at all Recreation Services Division locations by responding to patron inquiries, requests, and complaints whether in person, on the phone, or via email.
- Accept registrations, payments, and complete marina transient facility bookings in the software system.
- Maintain a cash float and prepare a daily cash balance reconciliation report at shift end.
- Ensure that program and general information materials displayed in print and on the website are current.
- Provide membership options and information about what is included with each membership type, including available options to achieve the best value for the client.
- Process membership paperwork and complete membership registration through the software system with accuracy.
- Provide key tags for access.
- Ensure safety guidelines, policies, and procedures are adhered to with respect to facility, program, aquatic, ice and floor, marina, and gymnasium capacity numbers.
- Accept and distribute incoming mail and deliveries to Recreation Services Division facilities.
- Perform general office duties as assigned, which may include data entry of accident/incident reports, printing attendance rosters, returning telephone calls, receiving requests for refunds, and facility announcements.
- Complete assigned calls or email communication, including tracking of such communications, with members, individuals, or user groups in relation to outstanding accounts or payments.
Experience and Knowledge:
- Proficient in the use of computers including basic knowledge of Word and database programs in addition to basic mathematical skills; knowledge of database software is considered an asset.
- Requires excellent communication skills and interpersonal skills with a demonstrated commitment to customer service.
- Must have the ability to multi-task and maintain focus in a frequently distracting environment.
Education:
Requires completion of Secondary School Diploma with a minimum of 3 months related or on-the-job experience.
Compensation: Cupe 126 - Job Class 3 $24.09/hr
Accommodation Needs and Protection of Privacy: The City of Peterborough is an organization that strives to embrace the spirit of inclusion, diversity, equity, and accessibility. We are an equal opportunity employer committed to building an inclusive and barrier-free environment in which all individuals have access to the City's goods, services, and facilities. If contacted for an employment opportunity, please advise People and Culture if you require an accommodation. The personal information submitted for employment is collected under the Freedom of Information and Protection of Privacy Act and will be used to determine eligibility for employment. We thank you for your application but advise that only those selected for an interview will be contacted.
Recreation Customer Services Representative in Peterborough employer: City of Peterborough
The City of Peterborough is an exceptional employer for Early Childhood Educators, offering a supportive and inclusive work environment that prioritises the well-being and development of both staff and children. With a commitment to diversity and accessibility, employees benefit from ongoing professional growth opportunities and a collaborative culture that values each individual's contributions. Working in this vibrant community not only allows you to make a meaningful impact on young lives but also provides a stable and rewarding career path in early childhood education.
StudySmarter Expert Advice🤫
We think this is how you could land Recreation Customer Services Representative in Peterborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at City of Peterborough. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like City of Peterborough before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Recreation Customer Services Representative in Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to City of Peterborough:Your cover letter is your chance to shine! Tell us why you want to work at City of Peterborough specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at City of Peterborough!
How to prepare for a job interview at City of Peterborough
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
