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For Companies At a Glance
- Tasks: Support employees through recruitment, onboarding, and HR administration with a focus on positive experiences.
- Company: Join the City of Melbourne, a vibrant and diverse organisation making a real impact.
- Benefits: Attractive pay, flexible working, study assistance, and generous leave entitlements.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
- Why this job: Be part of a collaborative team shaping Melbourne's future while enhancing employee experiences.
- Qualifications: Customer service experience, attention to detail, and strong communication skills.
The predicted salary is between 87550 - 98541 £ per year.
Fixed-term opportunity until December. Play a key role in shaping positive first impressions across the employee lifecycle. $87,550 - $98,541 + superannuation.
About the Role
The People Services and Experience Officer plays a key role within the People, Culture and Safety team, delivering high-quality, people-focused support across the employee lifecycle. As a first point of contact for employees, candidates and leaders, you’ll provide responsive, accurate and proactive support across recruitment, onboarding and HR administration. This is a highly service-oriented role where attention to detail, strong systems capability and professionalism are essential. You’ll help create a seamless and positive employee experience by ensuring processes are efficient, compliant and aligned to organisational values.
A Little More About the Role
- Deliver high-quality customer service via phone, email and digital channels, resolving enquiries in a timely and professional manner.
- Support recruitment and onboarding processes, including preparing employment offers and documentation.
- Maintain accurate employee records in HR systems, ensuring data integrity and confidentiality.
- Provide guidance on HR processes such as onboarding, probation and general policy queries.
- Ensure compliance with HR policies, procedures and legislative requirements.
- Assist with audit readiness and maintain accurate documentation for employee lifecycle events.
- Contribute to continuous improvement initiatives to enhance service delivery and employee experience.
Why join Team Melbourne?
Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities. At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city. We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future. This is more than just a role – it’s your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.
About You
You’re someone who thrives in a fast paced, service focused environment and enjoys helping others. You take pride in delivering accurate work, building relationships and contributing to a positive team culture.
You Will Bring
- A strong customer service ethos with a focus on delivering positive experiences.
- Excellent attention to detail and ability to manage multiple tasks.
- Strong systems capability and confidence working across HR or admin platforms.
- A proactive mindset with a willingness to learn and improve processes.
- The ability to handle confidential and sensitive information with integrity.
- Strong communication skills and a collaborative approach.
What Your Experience Might Look Like
- Experience in administration, customer service or a shared services environment (HR highly regarded).
- Exposure to HR systems, recruitment platforms or onboarding processes (desirable).
- Understanding of basic HR processes, confidentiality and record keeping requirements.
- Strong organisational skills with the ability to meet deadlines and maintain accuracy.
Benefits Of Working With Us
- Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits.
- Flexible working, study assistance & other great corporate discounts.
- Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.
- Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.
- Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.
Inclusion matters
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds. We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview.
People Services & Experience Officer in Chester employer: City of Melbourne
Contact Detail:
City of Melbourne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Services & Experience Officer in Chester
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of Team Melbourne.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering high-quality support, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your chat.
✨Tip Number 3
Don’t underestimate the power of follow-up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen on joining our awesome team.
We think you need these skills to ace People Services & Experience Officer in Chester
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, highlight your customer service experience. We want to see how you've gone above and beyond to create positive experiences for others, especially in fast-paced environments like HR.
Be Detail-Oriented: Attention to detail is key for this role. Make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their work is accurate and polished.
Demonstrate Your Proactive Mindset: Share examples of how you've taken initiative in previous roles. We love candidates who are eager to learn and improve processes, so don’t hold back on showcasing your proactive approach!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Team Melbourne!
How to prepare for a job interview at City of Melbourne
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the People Services & Experience Officer role. Familiarise yourself with the key responsibilities, such as delivering high-quality customer service and supporting recruitment processes. This will help you tailor your answers to show how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is highly service-oriented, be prepared to discuss your previous experiences in customer service. Think of specific examples where you resolved enquiries or improved processes. Highlight your attention to detail and how you’ve contributed to a positive experience for others.
✨Demonstrate Your Systems Savvy
The job requires strong systems capability, so be ready to talk about your experience with HR or admin platforms. If you’ve worked with any specific HR systems or recruitment platforms, mention them. Showing confidence in using technology will set you apart from other candidates.
✨Emphasise Your Proactive Mindset
In your interview, convey your proactive approach to learning and improving processes. Share examples of how you’ve taken initiative in past roles, whether it’s streamlining a task or suggesting improvements. This will resonate well with their focus on continuous improvement and enhancing employee experience.