At a Glance
- Tasks: Manage the repairs service, ensuring efficient logging, scheduling, and communication.
- Company: Join the City of London Corporation, a leader in community services.
- Benefits: Competitive salary, 35-hour work week, and commitment to equal opportunities.
- Other info: Dynamic role with potential for growth and impact in the community.
- Why this job: Make a real difference in community services while developing your career.
- Qualifications: Strong organisational skills and experience in administration or customer service.
The predicted salary is between 44110 - 49140 £ per year.
Department: Community & Children's Services
Level of DBS required for this role: Basic
Salary: £44,110 - £49,140 per annum inclusive of London Weighting
Contractual hours: 35 hours per week
Hours of Work/Work Pattern: Monday to Friday, 9:00am – 5:00pm
The Service Delivery Officer provides administrative control of the repairs service, ensuring repairs are effectively logged, prioritised, scheduled, and monitored through to completion. The role is responsible for managing the Call Centre Administrators and overseeing the day-to-day administration of the service, ensuring repair appointments are booked efficiently, operative diaries are effectively managed, and residents receive clear and timely communication. Working closely with the Repairs Supervisor and Contracts Manager, the post holder ensures works are appropriately allocated, service performance is monitored, and repairs are delivered within agreed service standards. The post holder plays a key role in maintaining operational flow across the service, identifying emerging issues within the work pipeline and ensuring repairs are delivered within agreed service level agreements.
Responsibilities:
- Management and oversight of the repairs call centre and call handling standards.
- Oversight of repair logging, triage, and appointment booking processes.
- Allocation and scheduling of works to operatives.
- Monitoring and reporting of Works in Progress (WIP) and service performance.
- First‑line escalation for resident communication issues and access failures.
- Administration and development of the Civica repairs system.
This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain a Basic Disclosure & Barring Service check. The City of London Corporation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, to ensure that everyone has the opportunity to thrive in the work that we do.
Closing date: 23:59pm on 29 July 2026. Interviews will be held 10, 11, 12, 13 August 2026.
The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.
Service Delivery Officer employer: City of London
The City of London is an exceptional employer, offering a unique opportunity for professional growth as an Apprentice Trading Standards Officer in the heart of Guildhall. With a strong emphasis on structured training and development, employees are supported in their journey to tackle important regulatory challenges while working within a dedicated team. The vibrant work culture fosters collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding employment in public service.
