At a Glance
- Tasks: Manage referrals and support plans for vulnerable individuals facing homelessness.
- Company: Join the City of London Corporation, dedicated to community welfare.
- Benefits: Flexible working, health and wellbeing support, and professional development opportunities.
- Other info: Inclusive workplace committed to diversity and community representation.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Experience in tenancy support or housing, with knowledge of relevant legislation.
The predicted salary is between 35000 - 45000 £ per year.
You will be part of our Homelessness Prevention and Rough Sleeping Service, managing and allocating referrals for support needs, managing the day-to-day work of the team whilst maintaining a strong focus on quality, outcomes and strength-based practice while working at pace. Working alongside colleagues in Rough Sleeping, Homelessness Health and our Pathways Team, as well as a wider multidisciplinary service including Social Workers and Strengths-Based Practitioners, you will work closely with commissioned providers and internal partners to ensure coordinated, safe and effective support for those supported by the City.
Key Responsibilities
- Assess referrals, allocate case work to officers and support the development of individualised support plans which are time limited to promote independent living and tenancy sustainment.
- Make arrangements for homeless people, and those threatened with homelessness, including the use of temporary accommodation where appropriate.
- Work collaboratively with commissioning and health partners.
- Champion anti‑racist, anti‑oppressive and inclusive practice.
About You
You will be an experienced Tenancy Support or Housing Officer with knowledge of the Housing Act, the Homelessness Reduction Act, and Universal Credit, as well as experience of supporting vulnerable service users in the community.
Required Skills and Experience
- Sound knowledge of Homelessness and Housing legislation, statutory duties and the ability to deliver information, advice and guidance.
- Commitment to strengths‑based and person‑centred practice.
- Confidence working across organisational boundaries.
- A reflective, resilient and compassionate approach to working with vulnerable people.
- Openness to innovation and change.
What We Offer
- Average caseload of 25
- Regular supervision, appraisal and reflective practice
- An enhanced learning and development offer
- Employee Health and Wellbeing Hub
- Flexible and hybrid working arrangements
- Season ticket and bicycle loans
- Payment of professional fees
- Active staff diversity networks
- Sports & Activities Club and staff discounts
Our Commitment to Diversity
We are committed to building a workforce that reflects the communities we serve. We welcome applications from candidates of all backgrounds, particularly those from Global Majority communities, LGBTQ+ applicants, disabled people and those with lived experience of social care.
Closing date: 31 July 2026 23:59pm. Interviews will be held on 12, 13 & 14 August 2026.
The City of London Corporation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain an Enhanced Disclosure & Barring Service with children’s and adult’s barred list check.
The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.
Senior Tenancy Support Officer employer: City of London
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