At a Glance
- Tasks: Manage the repairs service, ensuring efficient logging, scheduling, and communication.
- Company: Join the City of London Corporation, a leader in community services.
- Benefits: Competitive salary, 35-hour work week, and commitment to equal opportunities.
- Other info: Dynamic role with potential for growth and impact in the community.
- Why this job: Make a real difference in community services while developing your career.
- Qualifications: Strong organisational skills and experience in administration or customer service.
The predicted salary is between 44110 - 49140 £ per year.
Department: Community & Children's Services Department
Level of DBS required for this role: Basic
Salary: £44,110 - £49,140 per annum inclusive of London Weighting
Contractual hours: 35 hours per week
Hours of Work/Work Pattern: Monday to Friday, 9:00am – 5:00pm
The Service Delivery Officer provides administrative control of the repairs service, ensuring repairs are effectively logged, prioritised, scheduled, and monitored through to completion. The role is responsible for managing the Call Centre Administrators and overseeing the day-to-day administration of the service, ensuring repair appointments are booked efficiently, operative diaries are effectively managed, and residents receive clear and timely communication. Working closely with the Repairs Supervisor and Contracts Manager, the post holder ensures works are appropriately allocated, service performance is monitored, and repairs are delivered within agreed service standards. The post holder plays a key role in maintaining operational flow across the service, identifying emerging issues within the work pipeline and ensuring repairs are delivered within agreed service level agreements.
Responsibilities:
- Management and oversight of the repairs call centre and call handling standards.
- Oversight of repair logging, triage, and appointment booking processes.
- Allocation and scheduling of works to operatives.
- Monitoring and reporting of Works in Progress (WIP) and service performance.
- First-line escalation for resident communication issues and access failures.
- Administration and development of the Civica repairs system.
This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain a Basic Disclosure & Barring Service check. The City of London Corporation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, to ensure that everyone has the opportunity to thrive in the work that we do.
Closing date: 23:59pm on 29 July 2026. Interviews will be held 10, 11, 12, 13 August 2026.
The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.
Service Delivery Officer in London employer: City of London
The City of London is an exceptional employer, offering a unique opportunity for professional growth as an Apprentice Trading Standards Officer in the heart of Guildhall. With a strong emphasis on structured training and development, employees are supported in their journey to tackle important regulatory challenges while working within a dedicated team. The vibrant work culture fosters collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding employment in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Officer in London
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like City of London, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like City of London and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Service Delivery Officer in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for City of London and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at City of London
✨Get to Know Public Sector Values
Before your interview with City of London, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for City of London.
