At a Glance
- Tasks: Manage referrals and support plans for vulnerable individuals facing homelessness.
- Company: Join the City of London Corporation, dedicated to community welfare.
- Benefits: Flexible working, health support, professional development, and staff discounts.
- Other info: Supportive environment with opportunities for growth and diverse teams.
- Why this job: Make a real difference in people's lives while championing inclusivity.
- Qualifications: Experience in tenancy support and knowledge of housing legislation required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Guildhall
Department: Community & Children's Services Department
Posting Start Date: 10/07/2026
Posting End Date: 31/07/2026
DBS Required: Enhanced barred list check adults and children
Contractual Hours: 35 hours per week
Hours Of Work: Monday to Friday, 9:00am – 5:00pm
Basis: Full-Time, Fixed Term for 2 Years
About the Role
You will be part of our Homelessness Prevention and Rough Sleeping Service, managing and allocating referrals for support needs, managing the day-to-day work of the team whilst maintaining a strong focus on quality, outcomes and strength-based practice while working at pace. Working alongside colleagues in Rough Sleeping, Homelessness Health and our Pathways Team, as well as a wider multidisciplinary service including Social Workers and Strengths-Based Practitioners, you will work closely with commissioned providers and internal partners to ensure coordinated, safe and effective support for those supported by the City.
Key Responsibilities
- Assess referrals, allocate case work to officers and support the development of individualised support plans which are time limited to promote independent living and tenancy sustainment.
- Make arrangements for homeless people, and those threatened with homelessness, including the use of temporary accommodation where appropriate.
- Work collaboratively with commissioning and health partners.
- Champion anti‑racist, anti‑oppressive and inclusive practice.
About You
You will be an experienced Tenancy Support or Housing Officer with knowledge of the Housing Act, the Homelessness Reduction Act, and Universal Credit, as well as experience of supporting vulnerable service users in the community.
Required Skills and Experience
- Sound knowledge of Homelessness and Housing legislation, statutory duties and the ability to deliver information, advice and guidance.
- Commitment to strengths‑based and person‑centred practice.
- Confidence working across organisational boundaries.
- A reflective, resilient and compassionate approach to working with vulnerable people.
- Openness to innovation and change.
Your Application
In order to be considered for shortlisting, your cover letter should clearly demonstrate how you meet the experience and criteria set out within the job description and person specification.
What We Offer
- Average caseload of 25
- Regular supervision, appraisal and reflective practice
- An enhanced learning and development offer
- Employee Health and Wellbeing Hub
- Flexible and hybrid working arrangements
- Season ticket and bicycle loans
- Payment of professional fees
- Active staff diversity networks
- Sports & Activities Club and staff discounts
Our Commitment to Diversity
We are committed to building a workforce that reflects the communities we serve. We welcome applications from candidates of all backgrounds, particularly those from Global Majority communities, LGBTQ+ applicants, disabled people and those with lived experience of social care.
Additional Information
Closing date: 31 July :59pm. Interviews will be held on 12, 13 & 14 August 2026.
The City of London Corporation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain an Enhanced Disclosure & Barring Service with children’s and adult’s barred list check.
The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, so that everyone has the opportunity to thrive in the work that we do. The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.
Senior Tenancy Support Officer in London employer: City of London
The City of London is an exceptional employer, offering a unique opportunity for professional growth as an Apprentice Trading Standards Officer in the heart of Guildhall. With a strong emphasis on structured training and development, employees are supported in their journey to tackle important regulatory challenges while working within a dedicated team. The vibrant work culture fosters collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding employment in public service.
