At a Glance
- Tasks: Manage property charges and provide top-notch service to leaseholders.
- Company: Join the City of London Corporation's Community & Children's Services team.
- Benefits: Competitive salary, pension scheme, and perks like interest-free loans.
- Other info: Hybrid working model with opportunities for flexible arrangements.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in housing management and strong customer service skills required.
The predicted salary is between 45650 - 50860 £ per year.
The City of London Corporation is looking for a motivated and organised Home Ownership Officer to join the Community and Children’s Services team at the Barbican Estate Office. You will play a key role in managing property charges and providing a high standard of service to leaseholders.
Key Responsibilities
- Calculate, prepare and issue service charges, ground rents, major works charges and buildings insurance.
- Ensure accurate property records, accounts and billing information.
- Carry out statutory consultations in line with relevant legislation.
- Respond to leaseholder enquiries, complaints and disputes professionally.
- Monitor costs, maximise income and meet performance targets.
- Support resident engagement activities and work collaboratively with colleagues and partners.
The Ideal Candidate Will Be
- Experienced in housing management, leasehold services or a related field.
- Knowledgeable about leasehold legislation and service charge processes.
- Confident in handling complex enquiries and resolving problems effectively.
- Highly organised, numerate and competent in IT and administration.
- An excellent communicator with strong customer service skills.
- Able to manage deadlines, maintain confidentiality and work effectively with diverse residents.
If you are passionate about delivering excellent customer service and supporting positive outcomes for residents, we would love to hear from you!
This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain a Standard Disclosure & Barring Service check.
The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, to ensure that everyone has the opportunity to thrive in the work that we do.
In addition to a competitive salary and membership of the excellent Local Government Pension Scheme, you can look forward to an all-round package of life-improving benefits and offers – from interest-free season ticket and bicycle loans to discounts on health and wellbeing, arts and culture.
Closing date: 23:59pm on 16 November 2026. Interviews will be held w/c 30 November 2026.
The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.
Home Ownership Officer employer: City of London
The City of London Corporation is an excellent employer, offering a supportive work culture that values teamwork and communication. With competitive salaries and a commitment to equitable pay practices, employees have the opportunity for professional growth and development in a meaningful role within the bereavement services sector. Located in the heart of London, this position not only provides job security but also the chance to make a positive impact in the community.
