At a Glance
- Tasks: Support victims of fraud and cybercrime through advocacy and tailored assistance.
- Company: Join the City of London Police, committed to inclusivity and community support.
- Benefits: Starting salary of £32,250 plus London weighting, with opportunities for growth.
- Other info: Dynamic team environment with a focus on empathy and victim needs.
- Why this job: Make a real difference in people's lives by helping them recover from fraud.
- Qualifications: Experience in victim support and excellent communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Contract type: Attachment until 16th August 2027 - Maternity Cover. Rank/grade: C. Salary: Starting Salary £32,250 + £7,160 London Weighting. Directorate/department: National Lead Force/Report Fraud Victim Services. Location: Guildhall Yard East. Vetting level required: (find out more here- link)
The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation to ensure that everyone has the opportunity to thrive in the work that we do. The City of London Police is committed to equality of opportunities and continuously strive for inclusivity within our Force. We welcome applications from all sections of the community, particularly from those who are disabled, have long-term health conditions, and/or are neurodivergent, those with Black, Asian and other Minority Ethnic backgrounds, female candidates, and LGBTQIA+ individuals.
About the team:
This role is part of a small but effective unit called the Report Fraud Victim Services (RFVS). This has been created with the aim of providing centralised services to victims of fraud involved in cases that are being investigated by the City of London Police. This role will include advocacy, support, prevention advice and signposting to relevant support agencies where appropriate.
About the role:
RFVS provides initial assessment to the victims needs when referred from Report Fraud, and commission a range of services to support identified needs. This will include the accurate recording of all contacts and actions taken with victims referred to RFVS, ensuring that these are documented on management information systems, to ensure that the needs of victims are met in this process, and that the primary objectives of RFVS are achieved in that they feel safer following engagement and are less likely to become a repeat victim. This role will primarily be to provide continued support to victims of fraud and cybercrime. The role requires the post holder to have the ability to display empathy and appreciation of victim needs, supporting them in coping with the initial trauma and wider implications of being a victim of fraud. The post holder will have the ability and experience to identify additional needs while communicating with victims over the telephone utilising THRIVE+ and National Decision Model (NDM).
Responsibilities:
- Support a customer focused service by building and maintaining effective relationships with potentially vulnerable victims by telephone.
- Record all contact with victims securely and in confidence, and in accordance with processes in place, adhere to organisational procedures.
- Ensure that the appropriate advice, support and referral are given to victims of fraud and cybercrime.
- Manage the progression of follow up contact on the appropriate databases, to check that the service provided has been delivered appropriately or if there are any new service needs.
- Communicate with external agencies such as Victim Support, Age UK, Samaritans and Trading Standards etc to discuss and progress victim support issues as appropriate.
Requirements:
- Previous experience of working with victims of crime on a one-to-one basis in a support role via the telephone or face to face.
- Ability to evaluate information gleaned from victims of crime and assess immediate service needs and appropriate support routes, providing a clear rationale.
- Excellent oral communication skills with the ability to conduct conversations with victims of crime with tact and sensitivity and provide advice to members of the public and colleagues on victim support policies, procedures and processes.
- Proven administrative planning and organisational skills as well as effectively prioritising a changing workload.
- An awareness of fraud offences and terminology.
If you would like to discuss the role, please contact: fiona.scaife@cityoflondon.police.uk
Selection Process:
As part of the initial application process, you will be asked to evidence how your experience, skills, and knowledge align with the points listed above in the ‘Requirements Section.’ The application and interview will be tested under Level 1 of the College of Policing Competency and Values Framework. Applicants who fail to address the skills/knowledge/experience of the job description will not be considered. The closing date for applications is 27th September 2026 at 23:59. Following shortlisting, successful candidates will be invited to attend a competency-based interview, to be held week commencing 12th of October 2026.
We strive to ensure all our information and services are accessible to and useable by everyone. If you would like to receive any information in a different way, would like us to do anything differently to help you apply for our roles, or have any other questions, please get in touch with HR via hrservices@cityoflondon.police.uk
Victim Support Reviewer - Attachment until 16th August 2027 employer: City of London Police
The City of London Police is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With competitive salaries, flexible working arrangements, and access to various staff support networks, employees are empowered to thrive while contributing to the safety of one of the UK's most dynamic cities. The commitment to diversity and community engagement makes this role not just a job, but a meaningful opportunity to make a real difference.
StudySmarter Expert Advice🤫
We think this is how you could land Victim Support Reviewer - Attachment until 16th August 2027
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to City of London Police, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Victim Support Reviewer - Attachment until 16th August 2027
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of City of London Police. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at City of London Police. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at City of London Police
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with City of London Police.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Victim Support Reviewer - Attachment until 16th August 2027 role at City of London Police, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show City of London Police that you can think critically and act effectively under pressure.
