At a Glance
- Tasks: Support victims of fraud and cybercrime with empathy and effective communication.
- Company: Join the City of London Police, a vital force in keeping our community safe.
- Benefits: Enjoy competitive salary, flexible working, and access to wellness programmes.
- Other info: Diverse and inclusive workplace with strong career growth opportunities.
- Why this job: Make a real difference by helping vulnerable victims feel safer and supported.
- Qualifications: Experience in victim support and excellent communication skills are essential.
The predicted salary is between 32250 - 32250 £ per year.
The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation to ensure that everyone has the opportunity to thrive in the work that we do.
As City of London Police, we protect the people, businesses and infrastructure of the City of London, one of the most important and dynamic environments in the UK and globally. City of London Police play a vital role in keeping the City of London diverse community safe. As a Police Staff Member you will be helping to make the city safer and deliver a valued service for those that live, work and visit the City.
This role is part of a small but effective unit called the Report Fraud Victim Services (RFVS). This has been created with the aim of providing centralised services to victims of fraud involved in cases that are being investigated by the City of London Police. This role will include advocacy, support, prevention advice and signposting to relevant support agencies where appropriate.
RFVS provides initial assessment to the victims needs when referred from Report Fraud, and commission a range of services to support identified needs. This will include the accurate recording of all contacts and actions taken with victims referred to RFVS, ensuring that these are documented on management information systems, to ensure that the needs of victims are met in this process, and that the primary objectives of RFVS are achieved in that they feel safer following engagement and are less likely to become a repeat victim. This role will primarily be to provide continued support to victims of fraud and cybercrime. The role requires the post holder to have the ability to display empathy and appreciation of victim needs, supporting them in coping with the initial trauma and wider implications of being a victim of fraud. The post holder will have the ability and experience to identify additional needs while communicating with victims over the telephone utilising THRIVE+ and National Decision Model (NDM).
In this role, you will:
- Support a customer focused service by building and maintaining effective relationships with potentially vulnerable victims by telephone.
- Record all contact with victims securely and in confidence, and in accordance with processes in place, adhere to organisational procedures.
- Ensure that the appropriate advice, support and referral are given to victims of fraud and cybercrime.
- Manage the progression of follow up contact on the appropriate databases, to check that the service provided has been delivered appropriately or if there are any new service needs.
- Communicate with external agencies such as Victim Support, Age UK, Samaritans and Trading Standards etc to discuss and progress victim support issues as appropriate.
Your application will be scored against the criteria listed below for shortlisting. Please give examples and evidence your ability, knowledge and experience against the points below in your application.
- Previous experience of working with victims of crime on a one-to-one basis in a support role via the telephone or face to face.
- Ability to evaluate information gleaned from victims of crime and assess immediate service needs and appropriate support routes, providing a clear rationale.
- Excellent oral communication skills with the ability to conduct conversations with victims of crime with tact and sensitivity and provide advice to members of the public and colleagues on victim support policies, procedures and processes.
- Proven administrative planning and organisational skills as well as effectively prioritising a changing workload.
- An awareness of fraud offences and terminology.
This vacancy is open only to those who have the right to work in the UK. Due to security vetting requirements for this being MV/SC, applicants must have continuously resided in the UK for the 5 years immediately preceding their application. Unfortunately, we are unable to progress applications that do not meet this requirement.
As part of the initial application process, you will be asked to evidence how your experience, skills, and knowledge align with the points listed above in the ‘Requirements Section.’ The application and interview will be tested under Level 1 of the College of Policing Competency and Values Framework. Applicants who fail to address the skills/knowledge/experience of the job description will not be considered. The closing date for applications is 27th September 2026 at 23:59. Following shortlisting, successful candidates will be invited to attend a competency-based interview, to be held week commencing 12th of October 2026.
We strive to ensure all our information and services are accessible to and useable by everyone. If you would like to receive any information in a different way, would like us to do anything differently to help you apply for our roles, or have any other questions, please get in touch with HR via hrservices@cityoflondon.police.uk.
A diverse workforce improves the service we provide to our public by making us more approachable and relevant within our communities. This is why it’s vitally important that we recruit people from a wide range of communities and backgrounds with an understanding of cultural issues and a wide range of skills. We therefore particularly encourage female and people from Black, Asian and other Minority Ethnic communities to join us.
The way we work is changing. With a few exceptions most roles will be able to accommodate part time, job share and flexible working patterns. We can also offer hybrid working patterns of home and office based shift patterns. Feel free to speak to us about any flexible working requirements.
The Force has a number of Staff Support Networks that can offer you support and advice. Applicants are very welcome to contact the networks directly if they need any support or ask any question before they apply.
Benefits include:
- LGPS Pension Scheme
- Access to Blue Light Card scheme
- Discounts within the Square Mile specifically for City of London Police employees
- Free access to our Force Gym
- 25 bank holidays, increasing up to 32 days with continuous service
- Season Ticket Loans
Victim Support Reviewer employer: City of London Police
The City of London Police is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With competitive salaries, flexible working arrangements, and access to various staff support networks, employees are empowered to thrive while contributing to the safety of one of the UK's most dynamic cities. The commitment to diversity and community engagement makes this role not just a job, but a meaningful opportunity to make a real difference.
StudySmarter Expert Advice🤫
We think this is how you could land Victim Support Reviewer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at City of London Police. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like City of London Police before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Victim Support Reviewer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to City of London Police:Your cover letter is your chance to shine! Tell us why you want to work at City of London Police specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at City of London Police!
How to prepare for a job interview at City of London Police
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
