Victim Journey Manager

Join to apply for the Victim Journey Manager role at City of London Police 2 weeks ago Be among the first 25 applicants Join to apply for the Victim Journey Manager role at City of London Police Post Title: Victim Journey Manager – Report Fraud Contract type: Permanent Rank/grade: E Salary: Starting Salary £40,910 Plus £6,710 London Weighting Directorate/department: NLF – QA and Performance management Vetting level required: MV/SC Location: Guildhall Yard East This role is open to all Police Staff / external candidates who meet the essential criteria of the person spec, regardless of current grade. The City of London Corporation is currently undergoing a program to ensure that our pay and reward practices are competitive and equitable across the whole organisation to ensure that everyone has the opportunity to thrive in the work that we do. Who are we? As City of London Police, we protect the people, businesses and infrastructure of the City of London, one of the most important and dynamic environments in the UK and globally. London City is the smallest borough in London, so does that make our job any less challenging? Absolutely not – because there’s so much going on. City of London Police play a vital role in keeping the City of London diverse community safe. As a Police Staff member you will be helping to making the city safer and deliver a valued service for those that live, work and visit the City. The City of London Police is keen to promote flexible working and will, subject to operational policing requirements, proactively consider all applications to work flexibly. The City of London Police is committed to equality of opportunities and continuously strive for inclusivity within our Force. We welcome applications from all sections of the community, particularly from those with disabilities and long-term conditions, those with Black, Asian and other Minority Ethnic backgrounds, female candidates, and LGBTQIA+ individuals. About The Team Report Fraud is the national reporting centre for fraud and cybercrime. It collects reports about fraud on behalf of the police service and disseminates crime and intel packages to police and partners. As part of your role, you will be working within a small team of subject matter experts who are actively involved in improving and enhancing the victims’ journey through a process of quality assurance. Your team will consist of a mixture of civilian officers and police officers, and you will report to a Senior Quality Assurance Manager. About The Role To support our values, we are currently seeking to recruit a Victim Journey Manager, who will be a be a dedicated resource, committed to making tangible improvements to the experiences of victims, through a process of quality assurance and dynamic change. The Victim Journey Manager will play a central role in developing and enhancing the service we provide to victims of fraud and cybercrime. They will be responsible for developing and fostering a culture of openness, transparency, and continuous improvement within the organisation. The Victim Journey Manger will have the capability to understand, design, and simplify a victim’s journey across the different contact channels within the new Fraud and Cybercrime Reporting Service, with a view to challenging practices and enhancing the service that we provide. Responsibilities In this role, you will be: To work with the Senior Quality Assurance Manager to identify opportunities to improve the victim experience for individuals and businesses. Prepare concise management reports and briefings with recommendations on how to improve victims’ experience for individuals and businesses supported by the new Report Fraud service. To ensure that our processes are fully compliant with all statutory legislation, College of Policing – Approved Professional Practice (APP), His Majesty’s Inspectorate Constabulary Fire and Rescue Service (HMICFRS) recommendations, and all industry and public sector led ‘best practice.’ Carrying out and implementing processes to quality assure the victim experiences across the Report Fraud reporting service. This will include reviews, inspections, dip-sampling and de-briefing practices at both an operational level and a strategic level. To develop and implement Key Performance Indicators (KPIs) in the service that we deliver so that we can implement change and measure performance. To proactively seek feedback from staff, victims, and stakeholders and to implement constructive improvements across systems to improve the victim’s experience. To be an inspiration leader and to carry out supervisor functions across the department. This includes a willingness to support staff development and be willing to provide advice and direction to all staff. Requirements For this role, we need you to have experience of: Experience in working in a customer facing role or experience in a role that requires public interaction. Relevant operational experience in supervising and managing a team. Experience in working within the criminal justice system, safeguarding or any relevant public sector body would be beneficial but not essential. Experience in writing and developing policy and processes within an organisation. Also able to demonstrates an excellent understanding of process mapping, compliance procedures, and policies. A methodical and systematic approach to problem solving and a track record in delivering collaborative projects with stakeholders. Quantitative and qualitative skills in collating data, interpreting trends, and presenting material. This vacancy is open only to those who have the right to work in the UK. If you would like to discuss the role please contact: T/DCI Steven Kettle: steven.kettle@cityoflondon.police.uk Selection Process As part of the initial application process, you will be asked to evidence how your experience, skills, and knowledge demonstrate your ability to meet the person specification of the role. The application and interview will be tested under Level 2 of the College of Policing Competency and Values Framework. Applicants who fail to address the skills/knowledge/experience of the job description will not be considered. The closing date for applications is 7th May 2025. Following shortlisting, successful candidates will be invited to attend a competency-based interview, to be held week commencing 26th May 25. We strive to ensure all our information and services are accessible to and useable by everyone. If you would like to receive any information in a different way, would like us to do anything differently to help you apply for our roles, or have any other questions, please get in touch with HR via hrservices@cityoflondon.police.uk Benefits LGPS Pension Scheme -Local Government Pension Scheme explained – Which? Access to Blue Light Card scheme -Welcome to Blue Light Card Discounts within the Square Mile specifically for City of London Police employees Free access to our Force Gym (with dedicated time for female colleagues throughout the week), Personal Training Instructors with a range of specialisms, and a large variety of fitness and wellbeing programmes 29 days’ annual leave + bank holidays, increasing up to 33 days with continuous service Season Ticket Loans Cycle to Work Scheme A diverse workforce improves the service we provide to our public by making us more approachable and relevant within our communities. This is why it’s vitally important that we recruit people from a wide range of communities and backgrounds with an understanding of cultural issues and a wide range of skills. We therefore particularly encourage female and people from Black, Asian and other Minority Ethnic communities to join us. The way we work is changing. With a few exceptions most roles will be able to accommodate part time, job share and flexible working patterns. We can also offer hybrid working patterns of home and office based shift patterns. Feel free to speak to us about any flexible working requirements. The Force Has a Number Of Staff Support Networks That Can Offer You Support And Advice. Applicants Are Very Welcome To Contact The Networks Directly If They Need Any Support Or Ask Any Question Before They Apply. For Further Information On The Networks And Their Contact Details Please Visit https://www.cityoflondon.police.uk/police-forces/city-of-london-police/areas/city-of-london/about-us/about-us/equality-and-diversity2/equality-and-diversity-support-networks/ Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Law Enforcement Referrals increase your chances of interviewing at City of London Police by 2x Sign in to set job alerts for “Manager” roles. 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