At a Glance
- Tasks: Support victims of fraud by providing information and assistance throughout investigations.
- Company: Join the City of London Police, committed to inclusivity and community support.
- Benefits: Starting salary of £38,490 plus London weighting, with opportunities for growth.
- Other info: Open to diverse applicants; must have lived in the UK for the last 5 years.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Strong public-facing skills and experience in data management required.
The predicted salary is between 24227 - 29611 £ per year.
Contract type: Attachment until 3rd September 2027. (Note: As this role is an attachment, you are required to gain permission from your management chain before you apply. Failure to provide proof of permission may result in your application being unsuccessful.)
Rank/grade: D
Salary: Starting Salary £38,490 + £7,160 London Weighting
Directorate/department: National Lead Force Fraud Operations
Location: Guildhall Yard East
Vetting level required: MV/SC
The City of London Police is committed to equality of opportunities and continuously strive for inclusivity within our Force. We welcome applications from all sections of the community, particularly from those who are disabled, have long-term health conditions, and/or are neurodivergent, those with Black, Asian and other Minority Ethnic backgrounds, female candidates, and LGBTQIA+ individuals.
About the team:
This role is part of a small but effective unit called the National Lead Force Victim Care Unit (VCU). This has been created to support the National Fraud Investigation teams, with the aim to provide centralised services to victims of fraud involved in cases that are being investigated by the City of London Police. This role will primarily be to provide continued case information and support to victims of fraud throughout the duration of the investigation. This will also include advocacy, support, prevention advice and signposting to relevant support agencies where appropriate.
About the role:
The primary objectives of VCU are to ensure that the needs of victims are met in line with the Victims Code Of Practice, to ensure victims feel safe and supported during the course of investigations and to provide prevent advice to avoid revictimisation. To provide suitable signposting to other agencies and contact approved service suppliers for further support.
Responsibilities:
- To support City of London Police investigators and other organisations in being a public face of the VCU, being part of the initial contact, advice and referral process at the start and throughout investigations.
- Act as a conduit between victims and Police Officers (OICs) when required in order to maintain an accurate flow of communication.
- Responsible for collating victim information and maintaining such information as accurate on the victim management database.
- Providing safeguarding support to victims of frauds to reduce vulnerabilities.
- Input, update and retrieve victim related data into and from a number of different force systems. This includes the victim management database and crime recording on Report Fraud.
- Provide a customer focussed service by building and maintaining effective relationships with victims and witnesses by telephone, RCS, email or letter.
Requirements:
Your application will be scored against the criteria listed below for shortlisting. Please give examples and evidence your ability, knowledge and experience against the points below in your application.
- Excellent public facing skills to enable effective information gathering and victim support and assistance.
- Experience in database population and information recording.
- To be able to deal sensitively with challenging and emotionally charged situations, demonstrating empathy whilst controlling own emotions.
- To be able to work constructively with a range of partner agencies – both within the police service and externally.
- Understanding of the crime recording and investigative process.
This vacancy is open only to those who have the right to work in the UK. Also, due to this role requiring MV/SC level vetting, you need to have continuously resided in the UK for the last 5 years. This residency needs to be in the immediate 5 years prior to this application. If you do not meet this requirement, you are not eligible to apply for the role, due to nature of the vetting checks needed.
If you would like to discuss the role please contact: Andrew.Stacey@cityoflondon.police.uk
Selection Process:
As part of the initial application process, you will be asked to evidence how your experience, skills, and knowledge align with the points listed above in the ‘Requirements Section.’ The application and interview will be tested under Level 2 of the College of Policing Competency and Values Framework. Applicants who fail to address the skills/knowledge/experience of the job description will not be considered. The closing date for applications is 28th September 2026 at 23:59. Following shortlisting, successful candidates will be invited to attend a competency-based interview, to be held week commencing 12th October 2026.
We strive to ensure all our information and services are accessible to and useable by everyone. If you would like to receive any information in a different way, would like us to do anything differently to help you apply for our roles, or have any other questions, please get in touch with HR via hrservices@cityoflondon.police.uk
Victim Care Reviewer - Attachment until 3rd September 2027 employer: City of London Police
The City of London Police is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With competitive salaries, flexible working arrangements, and access to various staff support networks, employees are empowered to thrive while contributing to the safety of one of the UK's most dynamic cities. The commitment to diversity and community engagement makes this role not just a job, but a meaningful opportunity to make a real difference.
StudySmarter Expert Advice🤫
We think this is how you could land Victim Care Reviewer - Attachment until 3rd September 2027
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
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Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Victim Care Reviewer - Attachment until 3rd September 2027
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at City of London Police
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from City of London Police.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show City of London Police that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
