At a Glance
- Tasks: Handle emergency calls and support front-line officers in a fast-paced environment.
- Company: Join the City of London Police, dedicated to public safety and community service.
- Benefits: Competitive salary, allowances, and opportunities for professional development.
- Other info: Full training provided with excellent career progression opportunities.
- Why this job: Make a real difference in public safety while developing valuable skills.
- Qualifications: Strong communication skills and ability to work under pressure required.
The predicted salary is between 30000 - 40000 £ per year.
Contract type: Perm (shift pattern type will be 12 hours across to early/lates 7am-7pm or 7pm-7am)
Rank/grade: PC
Salary: According to national pay scales plus allowances
Directorate/department: Local Policing/ JCCR
Vetting level required: RV/CTC (internal officers may be required to undertake a vetting check before moving into the role)
Location: Bishopsgate
About The Team
The Force Control Room is the heart of operational policing, acting as the first point of contact for emergency and non-emergency incidents. Our dedicated team works 24/7 to support front-line officers and the public, making quick, informed decisions in a high-pressure environment. We are a close-knit, professional team with a strong sense of purpose and collaboration. The Force Control Room plays a critical role in delivering public safety and we pride ourselves on our resilience, adaptability and commitment to service.
About The Role
As a Command and Control Operator, you will handle incoming calls from the public, internal staff, and partner agencies, assessing risk, prioritising incidents, and deploying resources accordingly. You will work with a wide range of information systems to ensure accurate logging and effective support for operational policing. This role requires strong communication skills, sound judgement under pressure and the ability to manage multiple priorities in a dynamic environment. Full training will be provided, and ongoing development opportunities are available for those looking to progress in a fast-paced policing.
Responsibilities
- Receiving and triaging emergency and non-emergency calls, applying THRIVE+ assessments.
- Recording incidents accurately on Command and Control systems (CAD, Niche etc.)
- Deploying and coordinating resources in line with policy and operational need.
- Communicating clearly and effectively via radio and telephone with officers and staff.
- Supporting critical incidents and safeguarding concerns through accurate information handling and escalation.
Requirements
- Excellent communication skills.
- Ability to work under pressure.
- Strong keyboard and IT skills, with proficiency in Microsoft Office applications and the ability to quickly learn and adapt to new software systems.
Selection Process
As part of the initial application process, you will be asked to evidence how your experience, skills, and knowledge align with the points listed above in the ‘Requirements Section.’ The application and interview will be tested under Level 1 of the College of Policing Competency and Values Framework. Applicants who fail to address the skills/knowledge/experience of the job role will not be considered.
Equality, diversity and inclusion
The City of London Police is committed to equality of opportunities and continuously strives for inclusivity within our Force. We strive to ensure all our information and services are accessible to and usable by everyone. If you would like to receive any information in a different way, would like us to do anything differently to help you apply for our roles, or have any other questions, please get in touch with HR.
