Information Hub Support Officer

The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation to ensure that everyone has the opportunity to thrive in the work that we do.

As City of London Police, we protect the people, businesses and infrastructure of the City of London, one of the most important and dynamic environments in the UK and globally. City of London Police play a vital role in keeping the City of London diverse community safe. As a Police Staff Member you will be helping to make the city safer and deliver a valued service for those that live, work and visit the City.

This Police Staff role adheres to Corporation of London’s hybrid working policy, which requires a 60% office attendance rate. The specifics of this will be discussed locally with your hiring manager if you’re successful for the role. The City of London Police is keen to promote flexible working and will, subject to operational policing requirements, proactively consider all applications to work flexibly. The City of London Police is committed to equality of opportunities and continuously strive for inclusivity within our Force. We welcome applications from all sections of the community, particularly from those who are disabled, have long-term health conditions, and/or are neurodivergent, those with Black, Asian and other Minority Ethnic backgrounds, female candidates, and LGBTQIA+ individuals.

The Information Hub is a small team which is part of the City of London Police who are the designated National Lead Force for fraud and cyber-crime and is responsible for Report Fraud, the national fraud and cyber crime reporting service which also incorporates Analysis Services and Victim Services. The City of London Police’s mission is to protect the public by preventing and disrupting fraud and cyber-crime through capable, coordinated, and effective policing.

The post will be situated within the Quality Assurance Team which forms part of the enabling services pillar within the Fraud and Cyber Crime Reporting and Analysis Service (FCCRAS) programme. Report Fraud is the UK’s national reporting centre for fraud and internet crime - where incidents of fraud should be reported. We provide a central point of contact for information about fraud and financially motivated internet crime. Analysis Services are responsible for assessment of the reports and to ensure that reports of fraud reach the right place. The Information Hub Support Officer will play an integral part within the Information Hub, who are an important customer facing team and handle many of the enquiries and information requests made to Report Fraud from members of the public. Also the provision of administrative support both to the team and the Quality Assurance Team generally.

In this role, you will be:

• Excellent administrative and organisational skills; with evidence of both meeting deadlines and effectively prioritising a changing workload.
• High degree of flexibility in moving between tasks and roles as business priorities dictate.
• Ability to work with minimum supervision in a demanding environment.
• Ability to communicate at all levels, with strong written and communication skills both within and outside the organisation.
• Processing incoming mail, phone calls, facsimiles, e-mails and distribute appropriately if required.

Your application will be scored against the criteria listed below for shortlisting. Please give examples and evidence your ability, knowledge and experience against the points below in your application.

• Excellent customer care and interpersonal skills to clearly explain policies and procedures to staff at all levels, consistently maintaining confidentiality and discretion.
• Proven administrative and organisational skills with a specialised administration unit with evidence of meeting and negotiating deadlines, as well as effectively prioritising a changing workload.
• Effective written, IT and communication skills to prepare letters, memorandums and e-mails to all levels of staff and external clients.
• Ability to work independently whilst displaying enthusiasm to assist other colleagues and customers when required.
• Understanding of policy and procedure in Home Office Crime Recording Standards, understanding of fraud, trends and threats affecting the UK.

This vacancy is open only to those who have the right to work in the UK. Also, due to this role requiring MV/SC level vetting, you need to have continuously resided in the UK for the last 5 years. This residency needs to be in the immediate 5 years prior to this application. If you do not meet this requirement, you are not eligible to apply for the role, due to nature of the vetting checks needed.

As part of the initial application process, you will be asked to evidence how your experience, skills, and knowledge align with the points listed above in the ‘Requirements Section.’ The application and interview will be tested under Level 1 of the College of Policing Competency and Values Framework. Applicants who fail to address the skills/knowledge/experience of the job description will not be considered.

A diverse workforce improves the service we provide to our public by making us more approachable and relevant within our communities. This is why it’s vitally important that we recruit people from a wide range of communities and backgrounds with an understanding of cultural issues and a wide range of skills. We therefore particularly encourage female and people from Black, Asian and other Minority Ethnic communities to join us.

The way we work is changing. With a few exceptions most roles will be able to accommodate part time, job share and flexible working patterns. We can also offer hybrid working patterns of home and office based shift patterns. Feel free to speak to us about any flexible working requirements.

The Force has a number of staff support networks that can offer you support and advice. Applicants are very welcome to contact the networks directly if they need any support or ask any question before they apply.

Benefits include:

• LGPS Pension Scheme - Local Government Pension Scheme explained.
• Access to Blue Light Card scheme - Discounts within the Square Mile specifically for City of London Police employees.
• Free access to our Force Gym (with dedicated time for female colleagues throughout the week), Personal Training Instructors with a range of specialisms, and a large variety of fitness and wellbeing programmes.
• 25 days’ annual leave + bank holidays, increasing up to 32 days with continuous service.
• Season Ticket Loans.