Post Title: Fraud Team Manager
Contract type: Fixed Term Contract – until 31st March 2029
Rank/grade: F
Salary: Starting salary £51,940 per annum plus £6,920 London Weighting
Directorate/department: National Lead Force (NLF) - Fraud Operations
Vetting level required: MV/SC
Location: Guildhall Yard East and Hybrid
Open to all staff who meet the essential criteria of the person specification, regardless of current grade.
About the Team
The Fraud Operations Teams investigate many of the UK’s most complex, significant and high-profile cases of fraud, working in partnership with local, national and international forces, counter‑fraud agencies and public and private sector bodies. The focus is on disrupting organised crime gangs, returning the proceeds of crime to victims and raising public awareness of major crime threats.
About the Role
The Fraud Team Manager will supervise complex fraud investigations and operational activity, take a tactical lead on cases, and provide support, oversight and direction to staff to tackle fraud across the country. The role includes strategic oversight of the Victim Care Unit, ensuring continuous service improvement and high standards. The manager will develop team members, improve processes, and deliver a high‑quality service to victims and the community.
Responsibilities
- Oversee the Fraud Impact Team and Victim Care Unit, providing direction, supervision, and support across complex fraud cases.
- Act as lead on major fraud investigations, guiding investigative strategy and ensuring effective outcomes.
- Ensure continuous improvement and high standards within the Victim Care Unit and wider fraud operations.
- Work with internal teams and external agencies to tackle organised crime and deliver coordinated outcomes.
- Manage welfare, build capability, and develop team members to improve performance and resilience.
Requirements
- Strong leadership and influencing skills with the ability to motivate teams, improve performance, and confidently challenge poor standards.
- Proven ability to manage complex investigation workloads.
- Analytical thinking and attention to detail with the ability to assess large volumes of information, identify key evidence, and maintain high‑quality outputs.
- Strong communication and stakeholder engagement skills, able to clearly direct teams, influence senior stakeholders, and build effective working relationships.
- Problem‑solving capability and strategic thinking with proven experience in breaking down complex issues, identifying solutions, and driving continuous improvement.
- Eligibility to work in the UK and continuous residence in the UK for the last 5 years, due to MV/SC level vetting requirements.
Equality and Diversity
The City of London Police is committed to equality of opportunities and continuously strives for inclusivity within the Force. Applications from all sections of the community are welcomed, particularly those with disabilities and long‑term conditions, those with Black, Asian and other Minority Ethnic backgrounds, female candidates, and LGBTQIA+ individuals.
Benefits
Benefits include:
- LGPS Pension Scheme – Local Government Pension Scheme.
- Access to Blue Light Card scheme.
- Discounts within the Square Mile for City of London Police employees.
- Free access to the Force Gym, personal training, and a range of fitness and wellbeing programmes.
- 29 days’ annual leave (increasing to 34 days with continuous service) plus bank holidays.
- Season Ticket Loans.
- Cycle to Work Scheme.
