At a Glance
- Tasks: Handle emergency calls, assess risks, and deploy resources in a fast-paced environment.
- Company: Join the City of London Police, dedicated to public safety and community support.
- Benefits: Competitive salary, flexible working options, and access to fitness facilities.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in public safety while developing your skills in a dynamic team.
- Qualifications: Strong communication skills and ability to work under pressure are essential.
The predicted salary is between 30000 - 40000 £ per year.
Contract type: Permanent
Rank/grade: C
Salary: Starting Salary £30,190 + £6,920 London Weighting + 23% unsocial hours allowance + 10% contract hours.
Directorate/department: Local Policing/ JCCR
Vetting level required: RV/CTC
Location: City of London, United Kingdom
About The Organisation
As City of London Police, we protect the people, businesses and infrastructure of the City of London, one of the most important and dynamic environments in the UK and globally. London City is the smallest borough in London, but our work is no less challenging. The City of London Police is keen to promote flexible working and will, subject to operational policing requirements, proactively consider all applications to work flexibly. The City of London Police is committed to equality of opportunities and continuously strives for inclusivity within our Force. We welcome applications from all sections of the community, particularly from those who are disabled, have long-term health conditions, are neurodivergent, or come from Black, Asian and other Minority Ethnic backgrounds, female candidates, and LGBTQIA+ individuals.
About The Team
The Force Control Room is the heart of operational policing, acting as the first point of contact for emergency and non-emergency incidents. Our dedicated team works 24/7 to support front‑line officers and the public, making quick, informed decisions in a high‑pressure environment. We are a close‑knit, professional team with a strong sense of purpose and collaboration. The Force Control Room plays a critical role in delivering public safety, and we pride ourselves on our resilience, adaptability and commitment to service.
About The Role
As a Command and Control Operator, you will handle incoming calls from the public, internal staff and partner agencies, assessing risk, prioritising incidents and deploying resources accordingly. You will work with a wide range of information systems to ensure accurate logging and effective support for operational policing. This role requires strong communication skills, sound judgement under pressure and the ability to manage multiple priorities in a dynamic environment. Full training will be provided, and ongoing development opportunities are available for those looking to progress in a fast‑paced policing environment.
Responsibilities
- Receiving and triaging emergency and non‑emergency calls, applying THRIVE+ assessments.
- Recording incidents accurately on Command and Control systems (CAD, Niche, etc.).
- Deploying and coordinating resources in line with policy and operational need.
- Communicating clearly and effectively via radio and telephone with officers and staff.
- Supporting critical incidents and safeguarding concerns through accurate information handling and escalation.
Requirements
- Excellent communication skills.
- Ability to work under pressure.
- Ability to take personal responsibility and work with minimal supervision.
- Ability to gather information and report accurately on relevant systems.
- Strong keyboard and IT skills, with proficiency in Microsoft Office applications and the ability to quickly learn and adapt to new software systems.
Eligibility
This vacancy is open only to those who have the right to work in the UK. Due to the RV/CTC vetting requirement, you must have continuously resided in the UK for the last 3 years, with residency in the immediate 3 years prior to application. If you do not meet this requirement, you are not eligible to apply for the role.
Contact
If you would like to discuss the role please contact: HRServices@cityoflondon.police.uk
Selection Process
As part of the initial application process, you will be asked to evidence how your experience, skills and knowledge align with the points listed above in the Requirements section. The application and interview will be tested under Level 1 of the College of Policing Competency and Values Framework. Applicants who fail to address the skills, knowledge, experience of the job description will not be considered. The closing date for applications is Monday 6th July 2026. Following shortlisting, successful candidates will be invited to attend a competency‑based interview anticipated to be held week commencing 20th July 2026.
Accessibility
We strive to ensure all our information and services are accessible and usable by everyone. If you would like to receive any information in a different way, or need any adjustment to help you apply for our roles, please get in touch with HR via hrservices@cityoflondon.police.uk.
Benefits
A diverse workforce improves the service we provide to our public by making us more approachable and relevant within our communities. This is why it’s vitally important that we recruit people from a wide range of communities and backgrounds with an understanding of cultural issues and a wide range of skills. We therefore particularly encourage female candidates and people from Black, Asian and other Minority Ethnic communities to join us. The way we work is changing. With a few exceptions most roles will be able to accommodate part‑time, job‑share and flexible working patterns. We can also offer hybrid working patterns of home and office based shift patterns. Feel free to speak to us about any flexible working requirements. The Force has a number of staff support networks that can offer you support and advice. Applicants are very welcome to contact the networks directly if they need any support or ask any question before they apply.
For further information on the networks and their contact details, please visit https://www.cityoflondon.police.uk/police-forces/city-of-london-police/areas/city-of-london/about-us/about-us/equality-and-diversity2/equality-and-diversity-support-networks/.
LGPS Pension Scheme – Local Government Pension Scheme explained. Access to Blue Light Card scheme. Discounts within the Square Mile specifically for City of London Police employees. Free access to our Force Gym (with dedicated time for female colleagues throughout the week), personal training instructors with a range of specialisms, and a large variety of fitness and wellbeing programmes. 25 days leave, increasing up to 34 days with continuous service. Season Ticket Loans.
Command and Control Operative employer: City of London Police
As an employer, City of London Police offers a dynamic and supportive work environment where employees are valued for their contributions to public safety. With a strong commitment to inclusivity, flexible working arrangements, and comprehensive training and development opportunities, staff can thrive both personally and professionally. The unique location in the heart of London not only provides a vibrant backdrop for work but also access to various employee benefits, including a robust pension scheme and wellness programmes.
StudySmarter Expert Advice🤫
We think this is how you could land Command and Control Operative
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like City of London Police, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like City of London Police and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Command and Control Operative
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for City of London Police and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at City of London Police
✨Get to Know Public Sector Values
Before your interview with City of London Police, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for City of London Police.
