At a Glance
- Tasks: Lead a dynamic team in managing frontline systems and driving innovative change.
- Company: Join the City of London Police, a vital force keeping the city safe.
- Benefits: Enjoy a generous pension, free travel, and flexible working options.
- Other info: Embrace a supportive environment that values diversity and inclusivity.
- Why this job: Make a real impact in a diverse community while developing your leadership skills.
- Qualifications: Must be a qualified Constable with strong leadership and change management experience.
The predicted salary is between 36000 - 60000 £ per year.
Overview
- Post Title: Front Line Systems Support and Development Team (FSSD) Sergeant/Temp Sergeant
- Rank: Substantive PS (internals and externals) or Temp PS (internals only). The role is open only for Internal T/PS or Substantive PS.
- Regulations: An Officer Can Only Be Temporarily Promoted To The Ranks Of Sergeant If They Are Suitably Qualified. The Regulations Define Being Qualified As having passed the necessary examination and having commenced, or completed, the Work-based Assessment (WBA).
- Applications are invited from Constables qualified for promotion to the rank of Sergeant. This opportunity is open to all Constables that hold a valid OSPRE Part 1 and 2 pass and those that hold a valid OSPRE Part 1 or NPPF Pass.
- Directorate/Department: Information Management Security – Front Line Systems Support and Development Team (FSSD).
- Vetting level required: MV/SC (internal officers may be required to undertake a vetting check before moving to the role)
- Location: Bishopsgate
- Salary: According to National Police Pay Scales plus Allowances
About The Team
The Frontline Systems Support and Development Team (FSSD) sits within the Information Management Security service area in the Corporate Services Directorate. The Police Sergeant will work in tandem with an E grade staff member to supervise a team of Subject Matter Experts and systems that fall within The Frontline Systems Support and Development Team responsibility.
Who are we?
As City of London Police, we protect the people, businesses and infrastructure of the City of London. City of London Police is the smallest home office force area in the country. City of London Police play a vital role in keeping the City of London diverse community safe. As a Police Officer you will be helping to make the city safer and deliver a valued service for those that live, work and visit the City.
About The Role
We are now seeking a dedicated Sergeant to support in the leadership of the Front-Line systems and Development Team which supports our operational colleagues. This role will see the successful candidate leading a varied team of dedicated staff and officers who work collectively as subject matter experts. The successful candidate will play a key role within the City of London Police by working in tandem with an E grade staff member to supervise a team of Subject Matter Experts and systems that fall within The Frontline Systems Support and Development Team responsibility.
Responsibilities
- Working with both police officers and police staff in a multi front line system management environment.
- Ensuring KPI’s are met through the allocation, management and tracking of user service delivery reporting through the digital services portal.
- Supporting and managing system user experience and the management of troubleshooting enquiries and actions.
- Leading the forces Niche RMS system and Mobile solution Pronto subject matter experts.
- Leading the forces evidential capture Video systems and subject matter experts.
- Leading the PNC/D and to be formed new LEDS administration team.
- Leading the force systems trainer and system training output.
- Leading and managing technical business change projects under the supervision of the Head of FSSD and supporting in the determination of system development requirements in consultation with end users.
- Supporting and leading with innovation and change projects as the organisation requires.
- Working with third party partners and stakeholders to ensure our contractually supplied front line systems remain optimised, efficient and on point in delivering value for money.
- Working with Directorates and stakeholders to allow collaboration with the Front-Line Systems Support and Development Team to ensure system changes run efficiently.
Requirements
For this role, we need you to have experience of:
- A tenacious, motivated leader and team player.
- Experience of change management and a desire to work amongst technical system administration.
- Ability to build, support, and develop a high-performing team while maintaining strong internal and external working relationships.
- Proven capability to generate new ideas, propose innovative approaches, and contribute to improved ways of working.
This vacancy is open only to those who have the right to work in the UK. If you would like to discuss the role please contact: T/Detective Inspector Paul Lilley at paul.lilley@cityoflondon.police.uk
Selection Process
As part of the initial application process, you will be asked to evidence how your experience, skills, and knowledge demonstrate your ability to meet the person specification of the role. The application and interview will be tested under Level 2 of the College of Policing Competency and Values Framework. Applicants who fail to address the skills/knowledge/experience of the job will not be considered. The closing date for applications is midnight on Monday 9th March 2026. Following shortlisting, it is anticipated that successful candidates will be invited to attend a competency-based interview, to be held week commencing 17th March 2026.
[INTERNAL OFFICERS ONLY] Please note that your application will not be considered without the completed endorsement form. Endorsement forms are not required for external applicants. Officers who are not within 3 months of completing their tenure period will not be eligible to apply for internal roles. This applies only to Officers who are not currently working within this Directorate.
Benefits
In return, we will offer a number of benefits including a generous pension scheme, a free Oyster card for London (TFL) travel and subsidised national rail travel, which allows you to travel within a 70 mile radius.
For further information please visit: https://careers.cityoflondon.police.uk/working
The ATOC Rail Travel Concession allows regular serving police officers to travel on National Rail services within a 70 mile radius of London for a small monthly cost. This is a taxable benefit that the City of London Police negotiates and Officers make a contribution to the cost of the scheme. If you wish to confirm if your journey would be covered under this scheme, please contact HR Services directly as the 70 miles is an approximation.
A diverse workforce improves the service we provide to our public by making us more approachable and relevant within our communities. This is why it’s vitally important that we recruit people from a wide range of communities and backgrounds with an understanding of cultural issues and a wide range of skills. We therefore particularly encourage female and people from Black, Asian and other Minority Ethnic communities to join us.
The way we work is changing. With a few exceptions most roles will be able to accommodate part time, job share and flexible working patterns. We can also offer hybrid working patterns of home and office-based shift patterns. Feel free to speak to us about any flexible working requirements.
The Force Has a Number Of Staff Support Networks That Can Offer You Support And Advice. Applicants Are Very Welcome To Contact The Networks Directly If They Need Any Support Or Ask Any Question Before They Apply. For Further Information On The Networks And Their Contact Details Please Visit https://www.cityoflondon.police.uk/police-forces/city-of-london-police/areas/city-of-london/about-us/about-us/equality-and-diversity2/equality-and-diversity-support-networks/
The City of London Police is keen to promote flexible working and will, subject to operational policing requirements, proactively consider all applications to work flexibly. The City of London Police is committed to equality of opportunities and continuously strive for inclusivity within our Force. We welcome applications from all sections of the community, particularly from those who are disabled, have long-term health conditions, and/or are neurodivergent, those with Black, Asian and other Minority Ethnic backgrounds, female candidates, and LGBTQIA+ individuals. We strive to ensure all our information and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with HR via hrservices@cityoflondon.police.uk.
Front Line Systems Support and Development Team (FSSD) Sergeant/Temp Sergeant in City of London employer: City of London Police
The City of London Police is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a commitment to flexible working arrangements and a generous benefits package, including a pension scheme and travel concessions, employees are empowered to thrive both personally and professionally while contributing to the safety of the diverse community in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Front Line Systems Support and Development Team (FSSD) Sergeant/Temp Sergeant in City of London
✨Tip Number 1
Get to know the team and the role inside out! Research the Front Line Systems Support and Development Team (FSSD) and understand their challenges. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current officers in the FSSD or related departments. They can provide insider info and might even put in a good word for you. Plus, it shows you're proactive and engaged!
✨Tip Number 3
Prepare for competency-based interviews by practising your responses. Use the College of Policing Competency and Values Framework as your guide. Think of specific examples from your experience that demonstrate your leadership and change management skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application is seen. Plus, it keeps everything organised on our end, making it easier for us to review your qualifications.
We think you need these skills to ace Front Line Systems Support and Development Team (FSSD) Sergeant/Temp Sergeant in City of London
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand the role inside out. Familiarise yourself with the job description and think about how your experience aligns with what we're looking for. This will help you tailor your application to show us why you're the perfect fit!
Be Specific:When detailing your skills and experiences, be as specific as possible. Use examples that highlight your achievements and how they relate to the responsibilities of the Sergeant role. We want to see how you've made a difference in your previous roles!
Show Your Leadership Skills:Since this role involves leading a team, make sure to showcase your leadership abilities. Talk about times when you've successfully managed a team or led a project. We love to see candidates who can inspire and motivate others!
Apply Through Our Website:Don't forget to submit your application through our official website! It's the best way to ensure your application gets to us directly. Plus, it shows you're serious about joining our team at City of London Police.
How to prepare for a job interview at City of London Police
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the Front Line Systems Support and Development Team. Brush up on your knowledge of the Niche RMS system, Mobile solution Pronto, and evidential capture Video systems. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
As a Sergeant, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or led a project. Highlight how you foster collaboration and support innovation within your team.
✨Understand the Role's Requirements
Familiarise yourself with the key responsibilities outlined in the job description. Be ready to discuss how your experience aligns with managing user service delivery and troubleshooting enquiries. This will help you articulate why you're the right fit for the position.
✨Prepare for Competency-Based Questions
Expect competency-based questions during the interview. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Think of specific situations where you've demonstrated change management or problem-solving skills, as these are crucial for this role.
