At a Glance
- Tasks: Manage the repairs service, ensuring efficient logging, scheduling, and communication.
- Company: Join the City of London Corporation, dedicated to community welfare.
- Benefits: Competitive salary, 35-hour work week, and a supportive work environment.
- Other info: Opportunity for growth in a dynamic and inclusive workplace.
- Why this job: Make a real difference in community services while developing your career.
- Qualifications: Strong administrative skills and experience in managing teams.
The predicted salary is between 44110 - 49140 £ per year.
Department: Community & Children's Services Department
Salary: £44,110 - £49,140 per annum inclusive of London Weighting
Contractual hours: 35 hours per week
Hours of Work/Work Pattern: Monday to Friday, 9:00am – 5:00pm
Basis: Permanent
Workplace category: Workplace based
The Service Delivery Officer provides administrative control of the repairs service, ensuring repairs are effectively logged, prioritised, scheduled, and monitored through to completion. The role is responsible for managing the Call Centre Administrators and overseeing the day-to-day administration of the service, ensuring repair appointments are booked efficiently, operative diaries are effectively managed, and residents receive clear and timely communication.
Working closely with the Repairs Supervisor and Contracts Manager, the post holder ensures works are appropriately allocated, service performance is monitored, and repairs are delivered within agreed service standards. The post holder plays a key role in maintaining operational flow across the service, identifying emerging issues within the works pipeline and ensuring repairs are delivered within agreed service level agreements.
The Service Delivery Officer will be responsible for:
- Management and oversight of the repairs call centre and call handling standards.
- Oversight of repair logging, triage, and appointment booking processes.
- Allocation and scheduling of works to operatives.
- Monitoring and reporting of Works in Progress (WIP) and service performance.
- First-line escalation for resident communication issues and access failures.
- Administration and development of the Civica repairs system.
This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain a Basic Disclosure & Barring Service check. The City of London Corporation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Level of DBS required for this role: Basic
Level of vetting required? No security vetting is required
Is this a politically restricted post? No
Does this post require a Baseline Personnel Security Standard (BPSS) check? No
The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.
Service Delivery Specialist employer: City of London Corporation
The City of London Corporation is an exceptional employer, offering a dynamic work environment where Senior Principal Project Managers can thrive in overseeing impactful refurbishment projects. With a strong emphasis on employee growth and a hybrid working model, the Corporation fosters a collaborative culture that values communication and customer focus, making it an ideal place for professionals seeking meaningful and rewarding careers.
Contact Details:
City of London Corporation Recruitment Team
