At a Glance
- Tasks: Provide top-notch customer service and manage room bookings at Guildhall.
- Company: Join the City of London Corporation, a key player in local governance.
- Benefits: Enjoy 28 days annual leave and flexible working arrangements.
- Other info: Interviews on 22 September 2025; apply early as we may close applications sooner.
- Why this job: Be part of a dynamic team delivering ceremonial events in a vibrant city.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 36900 - 40850 £ per year.
Overview
The City of London Corporation is recruiting for the Senior Attendant role. The post is based on-site at Guildhall, London EC2V.
Salary and working arrangements
Salary: £36,900 - £40,850 per annum inclusive of Inner London Weighting
Basis: Full-time, Permanent
Workplace category: Workplace based
28 days annual leave
Location: Guildhall, London EC2V
Work pattern
Working hours will mainly be Weekdays 9am – 5pm, but flexibility will be essential, including evening and occasional weekend work for which overtime will be payable. This role is based on site at Guildhall, London EC2V.
Role snapshot
The post suits a person who is dedicated, reliable and conscientious, thrives with a busy and varied workload, and is a great team player. Previous customer service experience, ideally within a corporate setting, is a must, along with a high level of written and oral communication skills.
Responsibilities
- Front of House customer service
- Managing the administration of room booking system
- Managing relationships with a range of stakeholders
- Supporting the delivery of ceremonial events within the City of London
Experience / Qualifications
- Working in a highly specialised customer service environment
- Dealing with online and in person enquiries, providing advice and detailed information
- Prioritising a demanding and diverse workload
Interviews will be held 22 September 2025
The City of London Corporation is exempt from the Rehabilitation of Offenders Act; as part of the selection process the successful applicant will be required to obtain a standard Disclosure & Barring Service check.
The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.
We reserve the right to close the advert earlier should we receive a high number of applications.
We are committed to flexible working where possible and will consider requests to work flexibly or job share in line with policy and business needs. The final decision rests with the recruiting manager.
For more information on our categories for workplace attendance, please view our guide.
We will review this policy and approach at regular intervals to ensure we’re meeting our attendance needs.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Customer Service and Administrative
- Industries: Government Relations Services
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Senior Attendant in City of London employer: City of London Corporation
The City of London Corporation is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation within the North London Open Spaces team. Employees benefit from a strong commitment to professional development, a supportive culture that values teamwork, and the opportunity to make a meaningful impact on the community through the management of vital open spaces. With a focus on employee well-being and a diverse range of benefits, this role promises not only career growth but also the chance to contribute to a greener, more vibrant city.
Contact Details:
City of London Corporation Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Attendant in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at City of London Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like City of London Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Attendant in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to City of London Corporation:Your cover letter is your chance to shine! Tell us why you want to work at City of London Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at City of London Corporation!
How to prepare for a job interview at City of London Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
