At a Glance
- Tasks: Support residents during major refurbishment projects and ensure smooth transitions.
- Company: Join the City of London Corporation, dedicated to community welfare.
- Benefits: Competitive salary, flexible working options, and a supportive team environment.
- Other info: Opportunity for career growth in a dynamic and inclusive workplace.
- Why this job: Make a real difference in people's lives while enhancing your skills in social housing.
- Qualifications: Experience in customer service and project management is a plus.
The predicted salary is between 44110 - 49140 £ per year.
Department: Community & Children's Services
Level of DBS required for this role: Enhanced
Does this post require a Baseline Personnel Security Standard (BPSS) check?: Yes
Salary: £44,110 - £49,140 per annum inclusive of London Weighting. This post also attracts a Market Forces Supplement of up to £2,180 per annum
Contractual hours: 35 hours per week
Hours of Work/Work Pattern: Monday to Friday, 9:15am – 5:00pm
Basis: Full-Time, Fixed Term until 31 March 2029
The City of London’s Housing Service manages 12 estates, totalling 5500 homes. Our tenants and leaseholders are at the heart of everything we do, supporting us as we strive to effectively manage, maintain, and improve the property that is their home.
The Major Works Team (HRA) is primarily responsible for the delivery of an ambitious capital programme of planned maintenance refurbishment to the Corporation’s social housing stock over the next 10 years. The Golden Lane Estate forms a significant part of this future programme, with major works including window refurbishment, roof covering replacement, fire safety works, electrical upgrades and communal decorations. The entire estate will also be subject to a rolling resident decant programme, which will require careful management, tact and resilience in equal measures.
We are looking for two self-motivated, empathetic and enthusiastic Resident Decant Officers, keen to work as part of a newly structured team and with a real passion for resident engagement within social housing. This will be an opportunity to shape a key role from the outset.
The successful candidates will have excellent people skills and significant experience of dealing with a range of customers and stakeholders, often in very challenging circumstances. Experience of complex refurbishment projects and/or resident decanting would be of huge benefit, either client-side or for a contractor. Being customer focused and having the right attitude, drive and enthusiasm are also key ingredients for this role.
This post is exempt from the Rehabilitation of Offenders Act and as part of this election process the successful applicant will be required to obtain an Enhanced Disclosure & Barring Service check.
The City of London Corporation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, to ensure that everyone has the opportunity to thrive in the work that we do.
Closing date: 23:59pm on 10 Aug 2026. Interviews will be held on 20 & 21 August 2026.
The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.
Because our roles are so varied, we don’t have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs.
Resident Decant Officer x2 employer: City of London Corporation
The City of London Corporation is an exceptional employer, offering a dynamic work environment where Senior Principal Project Managers can thrive in overseeing impactful refurbishment projects. With a strong emphasis on employee growth and a hybrid working model, the Corporation fosters a collaborative culture that values communication and customer focus, making it an ideal place for professionals seeking meaningful and rewarding careers.
Contact Details:
City of London Corporation Recruitment Team
