Representations & Appeal Officer X3

The Built Environment is responsible for the delivery of a range of construction, highways and operational services for the City of London, including the construction of Street Scene Projects, the maintenance of the public highway and its associated infrastructure, the enforcement of various duties under the Highways Act, the management of street works, the management of both on and off street parking, and traffic management.

We currently have three Representations and Appeals Officer posts opportunity within the Parking Ticket Office, 35 hours per week, Monday to Friday. The City of London is responsible for parking and traffic enforcement within the Square Mile. Parking enforcement supports the City’s aims for parking compliance, traffic management, health and safety and a cleaner environment.

The main purpose of the role is to carry out the processing of circa 110,000 Penalty Charge Notices (PCNs) issued in the City each year, total income £8M. This involves ensuring that all correspondence, payments and unpaid debts are processed in accordance with the law, the City’s financial regulations, policies, and in a way that maintains the reputation of the City and in accordance with the principles of Comprehensive Performance Assessment.

The core duties of the post are to:

• Respond to basic challenges arising from PCNs and deal personally with letters and phone calls.
• Assess routine claims from motorists and hire companies who nominate other parties as being liable for a PCN.
• Deal with administrative tasks and meet individual and group targets as identified through the departmental appraisal system.

Candidates should have excellent communication and organisational skills and experience of working in a busy office, preferably with experience of dealing with difficult customers. Teamwork and interpersonal skills are essential requirements for this post. Proficient in Microsoft Office, you will be able to manage priorities effectively and have commitment to delivering excellent customer service.

The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, to ensure that everyone has the opportunity to thrive in the work that we do.

Closing date: 23:59 pm on 9 August 2026. Interviews will be held 17 August – 26 August 2026.

The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community. Because our roles are so varied, we don’t have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs.

For more information on our categories for workplace attendance, please view our guide here. We will be reviewing this policy and approach at regular intervals to ensure we’re meeting our attendance needs.