At a Glance
- Tasks: Manage the repairs service, ensuring efficient logging, scheduling, and communication.
- Company: Join the City of London Corporation, dedicated to community welfare.
- Benefits: Competitive salary, 35-hour work week, and a supportive work environment.
- Other info: Permanent role with opportunities for growth and development.
- Why this job: Make a real difference in community services while developing your career.
- Qualifications: Strong administrative skills and experience in managing teams.
The predicted salary is between 44110 - 49140 £ per year.
Department: Community & Children's Services Department
Salary: £44,110 - £49,140 per annum inclusive of London Weighting
Contractual hours: 35 hours per week
Hours of Work/Work Pattern: Monday to Friday, 9:00am – 5:00pm
Basis: Permanent
Workplace category: Workplace based
The Service Delivery Officer provides administrative control of the repairs service, ensuring repairs are effectively logged, prioritised, scheduled, and monitored through to completion. The role is responsible for managing the Call Centre Administrators and overseeing the day-to-day administration of the service, ensuring repair appointments are booked efficiently, operative diaries are effectively managed, and residents receive clear and timely communication. Working closely with the Repairs Supervisor and Contracts Manager, the post holder ensures works are appropriately allocated, service performance is monitored, and repairs are delivered within agreed service standards.
The post holder plays a key role in maintaining operational flow across the service, identifying emerging issues within the works pipeline and ensuring repairs are delivered within agreed service level agreements.
The Service Delivery Officer will be responsible for:
- Management and oversight of the repairs call centre and call handling standards.
- Oversight of repair logging, triage, and appointment booking processes.
- Allocation and scheduling of works to operatives.
- Monitoring and reporting of Works in Progress (WIP) and service performance.
- First-line escalation for resident communication issues and access failures.
- Administration and development of the Civica repairs system.
This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain a Basic Disclosure & Barring Service check. The City of London Corporation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Level of DBS required for this role: Basic
Level of vetting required? No security vetting is required
Is this a politically restricted post? No
Does this post require a Baseline Personnel Security Standard (BPSS) check? No
The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.
Service Delivery Specialist in London employer: City of London Corporation
The City of London Corporation is an exceptional employer, offering a dynamic work environment where Senior Principal Project Managers can thrive in overseeing impactful refurbishment projects. With a strong emphasis on employee growth and a hybrid working model, the Corporation fosters a collaborative culture that values communication and customer focus, making it an ideal place for professionals seeking meaningful and rewarding careers.
Contact Details:
City of London Corporation Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Specialist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at City of London Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like City of London Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Delivery Specialist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to City of London Corporation:Your cover letter is your chance to shine! Tell us why you want to work at City of London Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at City of London Corporation!
How to prepare for a job interview at City of London Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
