At a Glance
- Tasks: Manage resident decant programmes and engage with tenants during refurbishment projects.
- Company: Join the City of London Corporation, dedicated to community welfare and housing improvement.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on resident engagement and support.
- Why this job: Make a real difference in residents' lives while shaping a key role in social housing.
- Qualifications: Experience in customer service and complex projects; empathy and enthusiasm are essential.
The predicted salary is between 44110 - 49140 £ per year.
Department: Community & Children's Services
Level of DBS required for this role: Enhanced
Salary: £44,110 - £49,140 per annum inclusive of London Weighting. This post also attracts a Market Forces Supplement of up to £2,180 per annum.
Contractual hours: 35 hours per week
Hours of Work/Work Pattern: Monday to Friday, 9:15am – 5:00pm
Basis: Full-Time, Fixed Term until 31 March 2029
The City of London’s Housing Service manages 12 estates, totalling 5500 homes. Our tenants and leaseholders are at the heart of everything we do, supporting us as we strive to effectively manage, maintain, and improve the property that is their home.
The Major Works Team (HRA) is primarily responsible for the delivery of an ambitious capital programme of planned maintenance refurbishment to the Corporation’s social housing stock over the next 10 years. The Golden Lane Estate forms a significant part of this future programme, with major works including window refurbishment, roof covering replacement, fire safety works, electrical upgrades and communal decorations.
The entire estate will also be subject to a rolling resident decant programme, which will require careful management, tact and resilience in equal measures.
We are looking for two self-motivated, empathetic and enthusiastic Resident Decant Officers, keen to work as part of a newly structured team and with a real passion for resident engagement within social housing. This will be an opportunity to shape a key role from the outset.
The successful candidates will have excellent people skills and significant experience of dealing with a range of customers and stakeholders, often in very challenging circumstances. Experience of complex refurbishment projects and/or resident decanting would be of huge benefit, either client-side or for a contractor. Being customer focused and having the right attitude, drive and enthusiasm are also key ingredients for this role.
This post is exempt from the Rehabilitation of Offenders Act and as part of this election process the successful applicant will be required to obtain an Enhanced Disclosure & Barring Service check.
The City of London Corporation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, to ensure that everyone has the opportunity to thrive in the work that we do.
Closing date: 23:59pm on 10 Aug 2026. Interviews will be held on 20 & 21 August 2026.
The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.
We reserve the right to close the advert earlier should we receive a high number of applications. Because our roles are so varied, we don’t have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them.
We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs.
Resident Decant Officer x2 in London employer: City of London Corporation
The City of London Corporation is an exceptional employer, offering a dynamic work environment where Senior Principal Project Managers can thrive in overseeing impactful refurbishment projects. With a strong emphasis on employee growth and a hybrid working model, the Corporation fosters a collaborative culture that values communication and customer focus, making it an ideal place for professionals seeking meaningful and rewarding careers.
Contact Details:
City of London Corporation Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Decant Officer x2 in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at City of London Corporation.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from City of London Corporation!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like City of London Corporation, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at City of London Corporation or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Resident Decant Officer x2 in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to City of London Corporation:Before hitting send, make sure to tailor your application specifically to City of London Corporation! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at City of London Corporation
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
